Kevin Wilhite
Columbia ,Missouri
Summary
Dynamic professional with a proven track record in customer service and vehicle assessment, honed across roles at Columbia Honda and Custom Complete Automotive. Excelled in fostering customer loyalty and exceeding sales targets through expert service recommendations and meticulous attention to detail. Adept at multitasking and a strong team player, consistently enhancing customer satisfaction and team efficiency.
Overview
17
17
years of professional experience
Work History
Service Advisor
Columbia Honda
08.2016 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Service Manager
Custom Complete Automotive
12.2010 - 08.2016
Sales Associate
Albert Honda, Buick & Gmc
09.2007 - 12.2010
- Started as a sales associate and maintained a 16 car average for 1 year. Then I moved to the service department as a service advisor for the next 2 years. Under new ownership I opted to go manage a independent service department at 4 locations in Columbia, Mo.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Was responsible for scheduling customers, addressing concerns and needed repairs, writing estimates and billing service repairs.
Education
Basic Education - Basic Education
David H, Hickman High School
Columbia, MO1995
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
Timeline
Service Advisor
Columbia Honda
08.2016 - Current
Service Manager
Custom Complete Automotive
12.2010 - 08.2016
Sales Associate
Albert Honda, Buick & Gmc
09.2007 - 12.2010
Basic Education - Basic Education
David H, Hickman High School
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