Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Kevin Wilkinson

Phoenix,Arizona

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

Arizona Department of Revenue
10.2023 - Current
  • Company Overview: Department of Revenue IT Service and Desktop Administration team assisting internal staff.
  • Keeping Standard work Procedures and Software Spreadsheets up to date.
  • Working tickets and answering phone calls for IT related problems from internal staff at the Department.
  • Utilizing and learning different troubleshooting methods to solve problems.
  • Working with my team on troubleshooting critical issues that appear at times.
  • Maintaining and updating the Departments active directory and software deployment system PDQ.
  • Achievements/Tasks

Error Resolution Specialist

Arizona Department of Revenue
12.2022 - Current
  • Company Overview: Department of Revenue Processing team.
  • Process and audit all Tax forms to make sure they meet proper standards and correction.
  • Receive tax returns and audit them to state standards and requirements.
  • Keep track of spreadsheets and update them accordingly.
  • Meet production standards and have bi-weekly meetings with the team discussing progress.
  • Department of Revenue Processing team.

Game Test Associate

Experis Game Solutions
12.2019 - 12.2020
  • Validated system performance under various conditions by conducting stress, load, and scalability testing efforts.
  • Testing the backwards compatibility feature of the Xbox Series X & S consoles with older game titles.
  • Improved test coverage by developing and executing comprehensive test plans and cases.
  • Provided valuable feedback to stakeholders on system usability, documenting suggestions for future enhancements.

Education

High School - Information Technology, General Studies, HTML and CSS, Website Design, Adobe Premiere and Video editing classes

Mountain Ridge High School
Glendale, AZ
06.2017

Google Data Analyst Course - Foundations of Data, Data Cleaning, Data Mining, Data Analysis with R, Real World Capstone Project, Organizing Spreadsheets and Performing Data Functions

Coursera
03.2022

Skills

  • Microsoft Office
  • DevOps
  • SQL
  • Organization
  • Spreadsheets
  • Google Analytics
  • Powershell
  • Visual Studio
  • Active Directory
  • Technical support
  • Documentation
  • Hardware troubleshooting
  • Remote technical support
  • SCCM administration

Certification

  • The Complete SQL Bootcamp, Udemy, 2021-12-01
  • Data Analysis with R Programming, Coursera, 2022-02-01
  • Google Data Analytics Capstone Project, Coursera, 2022-03-01
  • Harvard Computer Science 50, edX, 2022-04-01, 2022-08-01

Languages

English
Native or Bilingual

Timeline

Service Desk Analyst

Arizona Department of Revenue
10.2023 - Current

Error Resolution Specialist

Arizona Department of Revenue
12.2022 - Current

Game Test Associate

Experis Game Solutions
12.2019 - 12.2020

High School - Information Technology, General Studies, HTML and CSS, Website Design, Adobe Premiere and Video editing classes

Mountain Ridge High School

Google Data Analyst Course - Foundations of Data, Data Cleaning, Data Mining, Data Analysis with R, Real World Capstone Project, Organizing Spreadsheets and Performing Data Functions

Coursera

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