Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Sailing
Timeline
Generic

Kevin Williams

Homer,NY

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 43 years of experience. Highly effective and comfortable working with people at all levels in organization. Articulate, forward-thinking and resourceful in meeting unique needs. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

44
44
years of professional experience

Work History

Owner

Village Food Market
01.1990 - Current
  • Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Manage financial aspects of business, including budgeting, financial reporting, and tax preparation.
  • Train and motivate employees to perform daily business functions.
  • Implement marketing strategies to increase brand awareness and attract new customers.
  • Establish positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for business.
  • Evaluate suppliers to maintain cost controls and improve operations.
  • Establish foundational processes for business operations.
  • Achieve financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organize and attend trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluate industry competition regularly to maintain competitive advantage in marketplace.
  • Successfully navigate challenging economic conditions by making informed decisions that protected business''s financial stability.
  • Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensure regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentor staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Consult with customers to assess needs and propose optimal solutions.
  • Hire, train, and manage high-performing team of employees dedicated to achieving company goals.

Owner-Operator

AM/PM Mini-Market
09.1981 - 04.1998
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Telephone/PBX Exchange Technician

Rochester Telephone, Inc.
08.1980 - 09.1981
  • Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Tested components and systems to evaluate performance and identify concerns.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

Education

High School Diploma -

Cortland Junior-Senior High School
Cortland, NY
06.1980

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Business Management
  • Business Planning
  • Strategic Planning
  • Staff Management
  • Marketing
  • Financial Management
  • Business Development

Accomplishments

Grew Homer Food Market with partners into a prosperous community hub.

Participate in local government: 18-year elected member of Homer Town Board.

Member of Ithaca Sail and Power Squadron for 22 years: instruct and certify prospective boaters for safety and proficiency.


Affiliations

  • Homer Business Association

Sailing

Have enjoyed lake, intercoastal, and offshore sailing since age 18.  Have won numerous races, including NYS Regatta.  Transport boats to and from The Bahamas regularly.

Timeline

Owner

Village Food Market
01.1990 - Current

Owner-Operator

AM/PM Mini-Market
09.1981 - 04.1998

Telephone/PBX Exchange Technician

Rochester Telephone, Inc.
08.1980 - 09.1981

High School Diploma -

Cortland Junior-Senior High School

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Kevin Williams