Enthusiastic and highly motivated Operations Manager with over 14 years experience in the Waste and Recycling industry. Great communicator and effective leader looking to contribute to the success of my employer by using my skills, good judgement and critical thinking abilities, while exercising my commitment to safety.
Overview
14
14
years of professional experience
Work History
Operations Manager
WIN Waste Innovations
Norton, MA
09.2023 - Current
Responsible for 3 Operation Supervisors, 1 Ops Specialist. Indirectly oversee 48 frontline employees, and maintenance personal
Oversee,staff and maintain 25 daily routes
P&L responsibility worth over $20 Million annual revenues, and fixed assets worth 15 million
Directed operations staff by providing guidance, training, and support in order to meet company objectives
Control labor costs,disposal options, and operational efficiencies
Direct day-to-day operations by implementation of short-term and long-term strategies to achieve business plan and profitability goals
Ability to build strong teams; select best candidates, coach, and develop top tier talent
Process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and marshaling resources to accomplish goals and objectives
Performed cost analysis for various projects to determine budget requirements
Maintained accurate inventory records to track stock levels and minimize costs
Operations Supervisor
WIN Waste Innovations
Fitchburg, MA
04.2022 - 09.2023
Responsible for all collection activities for all LOBs at Hauling site
Manage all aspects of container deliveries, removals, exchanges while maintaining container & toter inventory
Create and adjust weekly staffing schedule. Vacations, PTO, bereavement
Responsible for weekly payroll, merit increases, while controlling labor costs
Built strong operational teams to meet process and production demands.
Daily meetings with maintenance manager to overview fleet operational status: PMs, OOS vehicles
Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Ensure all MPU reports are researched, coached and collected in a timely manner
Attend weekly KPI meetings, ensuring productivity goals are met
Identify areas of deficiency and performed root-cause analysis to solve problems.
Investigate & document all motor vehicle accidents, property damage & environmental spills
Responsible for administering drug testing for site: random, post accident, reasonable suspicion
Lead, coach and counsel 22 + team focusing on safety and productivity metrics
Recruit, interview, hire, train and retain top tier industry talent
Ensure safety compliance of FMCSA hours of operations (60 hours) & Drive cam coaching
Allocate resources (personal & equipment assets) to ensure proper coverage between all Northern New England sites
Achieve productivity goals based of KPI metrics (Lifts per hour- Hauls per minutes-Overages)
Observations on drivers & in cab route audits ensuring correct data: while looking for deficiencies
Discipline employees when needed, performance improvement plans, terminations
Allocate ADP hours to specific LOBs every week for proper KPI reporting usage
Meetings with HR business partners to ensure procedure compliance
Morning launches: Afternoon landings- communicating key topics to employees
Lead Driver
JRM Hauling & Recycling Services
Peabody, MA
06.2010 - 04.2022
Plan & organize all daily operations for 2.4 million dollar annual contract. Town of Arlington MA.
Trained, mentored and motivated employees to maximize team productivity.
Lead, Coach, Counsel and Manage a 15 member crew
Completed pre- and post-trip inspections of assigned equipment and vehicles.
Created in-town Logistical Routes & Container pickup schedule
Evaluated employees productivity levels & helping team members improve
Rectify any unplanned issue or customer complaint in a timely manner
Developed strong communication skills directly with Town officials
Instill a positive team culture, focused on safety metrics
Training of new employees (Drivers & Laborers)
Education
DOT Supervisor Training - Reasonable Suspicion
Concorde Sparc
04-2024
Financial Accounting - Certificate of completion
Harvard Business School Online
Boston, MA
06.2023
Environmental Specialist - EPA History & Regulations & Hazmat
360.Training.com
02.2022
High School Diploma -
Pinkerton Academy
Derry, NH
06.2010
New England Tractor Trailer Training - CDL A
Northern Essex Community College
Haverhill, MA
04.2010
Skills
Strategic & process driven leader
Familiar with all Lines of Business
Integration & development knowledge
Post collections & transfer station experience
Strong negotiation skills
Great communicator
Dispatch & Routing experience
Conscientious listener
Excellent written & verbal skills
Highly organized & detailed orientated
Regulatory Compliance FMCSA, DOT, MA-DEP, EPA
Merger & Acquisition experience
Effective delegator
Ability to drive diversified collection vehicles
Timeline
Operations Manager
WIN Waste Innovations
09.2023 - Current
Operations Supervisor
WIN Waste Innovations
04.2022 - 09.2023
Lead Driver
JRM Hauling & Recycling Services
06.2010 - 04.2022
DOT Supervisor Training - Reasonable Suspicion
Concorde Sparc
Financial Accounting - Certificate of completion
Harvard Business School Online
Environmental Specialist - EPA History & Regulations & Hazmat
360.Training.com
High School Diploma -
Pinkerton Academy
New England Tractor Trailer Training - CDL A
Northern Essex Community College
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