Summary
Overview
Work History
Education
Skills
Timeline
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KEVIN WILLIAMS

Riverside,CA

Summary

Accomplished leader with a proven track record at KW SERVICE, adept in strategic planning and operational excellence. Enhanced performance through staff training and revenue growth strategies, achieving significant customer satisfaction. Skilled in financial management and organizational leadership, fostering strong external partnerships and a culture of accountability.

Overview

29
29
years of professional experience

Work History

PRESIDENT

KW SERVICE
01.2000 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.

Appliance Technician

Kitchen Concepts Service
08.1995 - 01.2000
  • Assisted customers in selecting appropriate replacement parts or appliances based on their needs, preferences, and budget constraints.
  • Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
  • Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
  • Upheld company reputation through exceptional professionalism in interactions with customers both onsite at their homes or over phone consultations.

Education

Master Appliance Tech - Appliance Installation And Repair Technology

Brownson Technical School
Anaheim, CA
03.1999

Skills

  • Leadership Team Building
  • Organizational Leadership
  • Strategic Planning
  • Operational Excellence
  • Employee Relations
  • Operations Management
  • Staff Training
  • Sales and Marketing
  • Contract Negotiation
  • Budget Management
  • Business Planning
  • Vendor Sourcing and Negotiations
  • Financial Management
  • Revenue Generation
  • Staff Management
  • Technology literacy
  • Cost Control
  • Financial Planning
  • Revenue Growth
  • Brand Management
  • Business Administration
  • Talent Recruitment
  • Cost Reduction
  • Account Management

Timeline

PRESIDENT

KW SERVICE
01.2000 - Current

Appliance Technician

Kitchen Concepts Service
08.1995 - 01.2000

Master Appliance Tech - Appliance Installation And Repair Technology

Brownson Technical School

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KEVIN WILLIAMS