Dynamic Flight Attendant with Delta Air Lines, skilled in emergency response and conflict resolution. Proven ability to ensure passenger safety and comfort while maintaining regulatory compliance. Recognized for exceptional customer service and effective communication, adept at managing diverse passenger needs and fostering a positive travel experience. Committed to excellence in hospitality and safety.
Hi, I’m
Kevin Williams
OFallon,IL
Summary
Overview
28
years of professional experience
Work History
Delta Air Lines, Inc
Flight Attendant
07.2023 - Current
Job overview
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Relayed updates and information to passengers after confirming key details with pilot.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Used excellent customer service skills in addressing passengers' needs.
- Completed pre-flight safety checks to reinforce passenger safety.
- Assisted passengers with storing luggage and helped locate seating.
- Delivered food and beverage service, reading material and other in-flight services.
- Responded to passenger emergencies to provide first aid.
- Welcomed passengers aboard and provided overview of safety procedures.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
United States Air Force, USAF
Force Support Superintendent
10.1997 - 08.2023
Job overview
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Relayed updates and information to passengers after confirming key details with pilot.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Used excellent customer service skills in addressing passengers' needs.
- Completed pre-flight safety checks to reinforce passenger safety.
- Assisted passengers with storing luggage and helped locate seating.
- Delivered food and beverage service, reading material and other in-flight services.
- Responded to passenger emergencies to provide first aid.
- Welcomed passengers aboard and provided overview of safety procedures.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Education
Community College of The Air ForceMontgomery, AL
Associate of Science from Human Resources Management
06.2017
University Overview
Community College of The Air ForceMontgomery, AL
Associate of Science from Base Education & Training
04.2005
University Overview
Mardela Middle & High SchoolMardela Springs, MD
05.1997
University Overview
Skills
- Flight safety
- Preflight briefings
- Passenger safety management
- Passenger service
- Passenger support
- Medical intervention
- Amenities distribution
- Equipment oversight
- Aircraft operations support
- Emergency response
- Interpersonal communications
- Emergency procedures
- Cultural awareness
- Regulatory compliance
- Emergency response coordination
- Marketing
- Issue resolution
- Cleanliness and sanitation
- Technical aptitude
- Time management
- Hospitality service expertise
- Administrative tasks
- Cabin searches
- Verbal and written communication
- Crew coordination
- Calm under pressure
- Team oversight
- Conflict mediation
- First aid
- Emergency situations management
- Adaptability and flexibility
- Public interaction
- Company culture and values
- Public speaking
- Security compliance
- Food and beverage preparation
- Clear communication
- Aviation regulations
- Emergency care
- Conflict resolution
- Safety procedures
- Attention to detail
- Passenger assistance
- Customer service
- Strong work ethic
- Stress management
- Training and coaching
- Professional appearance
- Team collaboration
- Guest services
- Safety briefings
- Teamwork and cooperation
- Multitasking and organization
- Relationship management
- Problem-solving
- Company policy adherence
- Adult AED and CPR
- Schedule management
Additional Information
Additional Information
Awarded the Air Force Meritorious Service Medal - 14 Jun 2016
Awarded the Air Force Meritoious Service Medal First Oak Leaf Cluster - 31 Jul 2023
Timeline
Flight Attendant
Delta Air Lines, Inc
07.2023 - Current
Force Support Superintendent
United States Air Force, USAF
10.1997 - 08.2023
Community College of The Air Force
Associate of Science from Human Resources Management
Community College of The Air Force
Associate of Science from Base Education & Training
Mardela Middle & High School
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Damien GohierDamien Gohier
Ground Maintenance Mechanic at Delta Air Lines, IncGround Maintenance Mechanic at Delta Air Lines, Inc
Purva PatelPurva Patel
Maintenance Utility Employee at Delta Air Lines, Inc.Maintenance Utility Employee at Delta Air Lines, Inc.
Donald Townsend IIDonald Townsend II
Ramp Agent at Delta Air Lines, IncRamp Agent at Delta Air Lines, Inc
Rohan JacobRohan Jacob
Frontline Member Associate at Sam's ClubFrontline Member Associate at Sam's Club