Kevin Wilson
Franklin,New Jersey
Summary
Customer-oriented Director of Operations with over 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
27
27
years of professional experience
Work History
Franchise Owner
Floor Coverings International
Franklin, NJ
08.2021 - Current
- Own and operate a full service retail flooring sales and installation franchise operating in Sussex, Passaic, and Morris Counties in the state of New Jersey.
- Responsible for sales, project/production management, marketing management, administrative management, and bookkeeping.
- Collaborated closely with Franchisor on initiatives related to franchise branding, marketing, and sales tactics.
Director of Operations - Towing & Hauling Division
Rob's Automotive & Collision Center, Inc.
Bristol, PA
01.2009 - 08.2021
- Supervise and manage daily operations of seven administrative/ customer service personnel, seven dispatchers,and seventy CDL & non-CDL drivers in an industry leading multifaceted automotive, truck, commercial hauling, towing, and recovery service company who has been servicing the tri state area with distinction for over thirty-five years.
- Manage fleet of one hundred plus light and heavy-duty tow trucks, tractor and semi-trailer combinations, and miscellaneous heavy-duty recovery equipment.
- Recruit, hire, and train staff members to contribute to continuous improvement, quality, and growth of company.
- Build and maintain loyal, long-term customer relationships through effective account management.
- Evaluate financial statements and profit/loss reports to monitor division's financial viability to devise solutions for improvement and cost reduction.
- Partnered with Ranger SST to design and implement a state of the art computer aided dispatch system.
- Spearheaded procurement of multiple local and state agency towing and recovery contracts including but not limited to: City of Philadelphia Police Department, City of Philadelphia Department of Fleet Management, Philadelphia Parking Authority, Pennsylvania Turnpike Commission, and Pennsylvania State Police.
- Fostered consistent division growth increasing annual gross revenue from $3,600,000 in 2009 to $13,000,000 in 2019.
Director of Operations
Canine Caddie, LLC
Morrisville, PA
06.2006 - 01.2009
- Supervised and managed daily operations of three non-CDL drivers in an in an emergency/non-emergency pet transportation company.
- Managed fleet of three full size cargo vans
- Recruit, hire, and train staff members to contribute to continuous improvement, quality, and growth of company.
- Build and maintain loyal, long-term customer relationships through effective account management.
- Evaluate financial statements and profit/loss reports to monitor division's financial viability to devise solutions for improvement and cost reduction.
Dispatch Manager
Rob's Automotive & Collision Center, Inc.
Bristol, PA
01.2003 - 06.2006
- Supervise and dispatched daily operations of 30 CDL & non-CDL drivers in an industry leading multifaceted automotive, truck, commercial hauling, towing, and recovery service company who has been servicing the tri state area with distinction for over seventeen years.
- Dispatched fleet of 40 plus light and heavy-duty tow trucks, tractor and semi-trailer combinations, and miscellaneous heavy-duty recovery equipment.
- Recruit, hire, and train staff members to contribute to continuous improvement, quality, and growth of company.
- Build and maintain loyal, long-term customer relationships through effective account management.
Boatswains Mate Second Class
United States Navy
Everett , WA
11.1996 - 11.2004
- Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions.
- Prepared for underway operations by repairing, maintaining and stowing equipment.
- Trained and supervised over 35 personnel in shipboard deck operations such as helicopter flight deck operations, refueling at sea, anchoring, mooring, shipboard damage control, firefighting, small boat operations, and exterior preservation.
- One of two certified Master Helmsman on ship.
- Oversaw ship operations during travel and kept watch for hazards.
- Directed and coordinated crew members while loading or unloading cargo, steering vessels, operating engines and maintaining or repairing ship equipment.
- Responded to onboard operational and medical emergencies with calm, level-headed approach.
Education
Associate of Arts - Criminal Justice
Bucks County Community College
Newtown, PA05.2004
Some College (No Degree) - Criminal Justice
Temple University
PhiladelphiaEmergency Medical Technician - Emergency Medical Technician
Bucks County Department of Emergency Services
Doylestown, PA11.1994
Skills
- Operations oversight
- Leadership training
- Employee development
- Sound judgment
- Supervision and training
- Recruiting and hiring
- Profit and loss accountability
- Schedule management
- Performance improvements
- Organization
- Customer retention
Timeline
Franchise Owner
Floor Coverings International
08.2021 - Current
Director of Operations - Towing & Hauling Division
Rob's Automotive & Collision Center, Inc.
01.2009 - 08.2021
Director of Operations
Canine Caddie, LLC
06.2006 - 01.2009
Dispatch Manager
Rob's Automotive & Collision Center, Inc.
01.2003 - 06.2006
Boatswains Mate Second Class
United States Navy
11.1996 - 11.2004
Associate of Arts - Criminal Justice
Bucks County Community College
Some College (No Degree) - Criminal Justice
Temple University
Emergency Medical Technician - Emergency Medical Technician
Bucks County Department of Emergency Services
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