Summary
Overview
Work History
Education
Skills
Work Preference
Accomplishments
Software
Work Availability
Timeline
Hi, I’m

Kevin Wleczyk

Your most unhappy customers are your greatest source of learning.
Bill Gates
Kevin Wleczyk

Summary

Insightful Information Technology Manager with 5 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

11
years of professional experience

Work History

Toppers Pizza, LLC.

Technical Support Supervisor
08.2016 - Current

Job overview

  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Implemented and maintained technology and software budget.
  • Oversaw development and implementation of improvements to support network operations.
  • Proven ability to develop and implement creative solutions to complex problems.

Glenroy Inc.

Computer Systems Administrator
03.2016 - 08.2016

Job overview

  • Orchestrated integration and communication of software upgrades.
  • Configured and tested Windows Server operating systems with roles features.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Implemented internet and intranet applications on multiple platforms.
  • Developed and documented network policies, procedures and standards.

BuySeasons, Inc.

Technical Support Specialist
01.2014 - 03.2016

Job overview

  • Provided 24/7 technical support to 350+ users in 3 cross-country offices and an offshore call center
  • Performed diagnostic troubleshooting of system issues, documented resolutions, created and maintained asset management
  • Developed and deployed automated tasks using PowerShell and Orchestrator/SCCM
  • Created and implemented new ticketing system with SCSM
  • Administered physical security systems
  • Assisted with implementation and support of our Warehouse Management System
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

Waukesha County Technical College
Pewaukee, WI

Associate of Applied Science from Network And System Administration
05-2014

Skills

  • Multi-tasking
  • Prioritization
  • Effective communication
  • Network troubleshooting
  • Remote support
  • Incident management
  • Technical training

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company Culture401k matchHealthcare benefitsWork-life balanceWork from home optionPaid time off

Accomplishments

  • Recipient of individual and departmental awards for providing stellar client service.
  • Assisted with the development and implementation of a custom POS system

Software

Powershell

SQL

Azure

Availability
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Timeline

Technical Support Supervisor

Toppers Pizza, LLC.
08.2016 - Current

Computer Systems Administrator

Glenroy Inc.
03.2016 - 08.2016

Technical Support Specialist

BuySeasons, Inc.
01.2014 - 03.2016

Waukesha County Technical College

Associate of Applied Science from Network And System Administration

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Kevin Wleczyk