Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kevin Wolf

Maryland Heights,MO

Summary

Hello, my name is Kevin Michael Wolf. I have passion to achieve my best abilities and figuring out things that may be challenging. I am currently looking to start a new and exciting opportunity in management or any working environment. . I want to get my hands dirty, work hard, and learn new things. I arrive on time or even early to my shifts, would welcome working late, working weekends and holidays. I also would like to be on call if it's ever offered. I have a valid drivers license with a perfect driving record, I obey all laws and speed limits in place. I provide excellent communicative skills with co-workers and all clients.

Overview

20
20
years of professional experience

Work History

Commercial Manager

Wall2Wall Cleaning Service
O'Fallon
01.2019 - Current
  • Process and manage payroll
  • Hired and trained 80+ employees at this point and growing
  • Manage profit, loss, and cost of goods for the company
  • Ensure labor targets are successfully achieved for every day, week, and month
  • I am always managing and accountable for Sales, Operations, Marketing, Goals, and all of our company's KPI's
  • I am trained in all the work and services my company provides and I was once a crew member back in 2015
  • Trained in power washing, window cleaning, gutter cleaning, roof cleaning, concrete cleaning, epoxy floor coatings, Install and assembling holiday lights
  • Always making sure myself and all of my management staff and crew members are excellent communicators, both written and verbal, and problem-solving capabilities
  • 18 months as an experience General Manager
  • Responsible for 9 crews that go out everyday to make sure they are getting there jobs done and I also manage the vehicles for maintenance, etc
  • Take on any overflow of calls with customers, emails, or any other online requests
  • Responsible for upholding required health and safety standards
  • Monitored and ensured staff adhered to all company policies and procedures.

Sales Manager

Wall2Wall Cleaning Service
O'Fallon
01.2015 - 01.2019
  • Responsible for taking incoming calls and emails from prospective clients as well as making cold calls and promotional emails to residents in the area
  • Handling customer accounts on an individual basis over the phone or through email to explain our services and prices as well as schedule appointments for those services to be completed
  • Assigned to personally handle all customer grievances resulting in higher satisfaction rates and customer loyalty
  • Wall2Wall currently holds an A+ rating with the BBB and received the 2016 Torch Award from the BBB for Business Ethics in part due to my excellence in customer service.

Store Manager and Asst. Store Manager

Hot Topic
St. Peters
01.2010 - 01.2015
  • Responsible for overseeing up to 10 employees at a time
  • Exercising leadership skills to guide team members in order to provide the best customer service to achieve the company's goals in sales
  • Personally responsible for everything that happened in the store regarding shipment, merchandise presentation, and company procedures
  • During my management this store never failed to exceed the annual sales goals and the rate of theft reached a record low.

Mover

Fry Wagner
St. Peters
01.2009 - 01.2010
  • Worked with a small team of employees to load and unload residential and commercial goods while ensuring safe arrival to the new destination.

Part Time Asst. Manager

Hot Topic
Hazelwood
01.2006 - 01.2008
  • Responsible for assisting the store manager and the full time assistant manager to make sure the store was operating efficiently while managers were not present and ensured team members were providing excellent customer service and achieved sales objectives.

Sales Associate and Associate Manager

Regal Cinemas 18
Hazelwood
01.2005 - 01.2006
  • Promoted from Sales Associate to Associate Manager within 2 months of hire due to my natural leadership abilities
  • In charge of managing all employees on the floor to make sure they were properly stocked with supplies and assist them when needed
  • Ensure that all aspects of the theater ran smoothly to exceed customer expectations.

Education

General education -

Hazelwood West High School
Hazelwood, MO
05.2005

Skills

  • Considerable knowledge of Microsoft programs
  • Sales Support
  • Operations Management
  • Sales strategy
  • Customer Relationship Management
  • Contract Negotiation
  • Team Training
  • Business Development
  • Product costing
  • Extensive experience in leadership positions
  • Superior provider of customer service
  • Go-to employee for all matters regarding client satisfaction and loyalty concerns

References

  • Judi Rogers, (814) 403-7476, District Manager with Hot Topic
  • Greg Seivers, (314) 703-0917, Store Manager with Hot Topic
  • Anthony Timme, (682) 347-0323, Landscaper of mine
  • Dennis Walker, (314) 324-6260, Professional Acquaintance

Timeline

Commercial Manager

Wall2Wall Cleaning Service
01.2019 - Current

Sales Manager

Wall2Wall Cleaning Service
01.2015 - 01.2019

Store Manager and Asst. Store Manager

Hot Topic
01.2010 - 01.2015

Mover

Fry Wagner
01.2009 - 01.2010

Part Time Asst. Manager

Hot Topic
01.2006 - 01.2008

Sales Associate and Associate Manager

Regal Cinemas 18
01.2005 - 01.2006

General education -

Hazelwood West High School

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