Kevin M Woods
Cordova,TN
Summary
Results-driven Operations Manager with over 30 years of experience in sales, customer service, and business development. Holds a Bachelor's degree in Business Management with a concentration in Leadership and Organizational Development. Adept at building and leading high-performing teams, optimizing operational efficiencies, and driving revenue growth. Proven ability to cut costs while maintaining service quality, implement strategic marketing plans, and improve key performance metrics. Expertise in inventory control, policy development, staff training, and customer engagement. A hands-on leader with a proactive approach to problem-solving, process improvement, and delivering outstanding customer experiences.
Overview
34
34
years of professional experience
Work History
Route Sales Representative
Frito Lay
06.2022 - Current
- Managed the daily transition of 500+ units of product from warehouse to customer sites, ensuring 100% accuracy and adherence to company specifications.
- Maintained regular communication with a portfolio of 30+ existing customers, driving sales of new products and ensuring customer satisfaction.
- Increased product visibility by optimizing merchandising displays at customer locations, resulting in a 15% boost in shelf presence.
- Fostered strong customer relationships through consistent quality service and timely delivery, contributing to a 10% improvement in customer retention rates.
Senior Store Manager
Walgreen's Pharmacy
01.2006 - 05.2022
- Oversaw daily operations, including opening and closing procedures, driving a 20% increase in overall operational efficiency by implementing process improvements.
- Trained and coached a team of 10 sales associates, enhancing product knowledge, sales techniques, and performance, which led to a 15% increase in customer satisfaction scores.
- Responded to and resolved 95% of customer service inquiries within 24 hours, ensuring positive customer relationships and reducing customer complaints by 10%.
- Managed weekly employee schedules, balancing business needs with employee requests, resulting in a 10% improvement in employee satisfaction and reduced scheduling conflicts.
- Led a team of 10 staff, including assistant managers, by providing coaching, performance evaluations, and skill development, resulting in 3 promotions within the team during the year.
- Monitored and reviewed store expenses, including scheduling and purchases, to ensure budget adherence, achieving a 5% reduction in operational costs while maintaining service standards.
Assistant Store Manager
Advanced Auto Parts
04.2002 - 06.2006
- Conducted interviews and successfully hired 15+ top-tier employees, filling key vacancies and enhancing team performance.
- Developed and executed strategies to increase customer sales, resulting in a 10% increase in weekly sales through upselling and targeted promotions.
- Prioritized exceptional customer service, reducing customer wait times by 20% and increasing store traffic during peak hours.
- Led the sales of auto parts, achieving a 98% accuracy rate in product selection and ensuring customer satisfaction.
- Coached and trained 10+ sales associates on product specifications, sales techniques, and incentives, contributing to a 12% improvement in customer satisfaction ratings.
- Reconciled daily sales transactions, maintaining a 100% accuracy rate in logging and balancing revenue, ensuring financial accountability.
- Reduced operational expenses by 8% through diligent monitoring and management of store expenses, achieving budget targets.
- Directed merchandising and promotional efforts for the top-performing business segment, resulting in a 15% increase in sales volume.
General Manager
Jiffy Lube
05.1996 - 04.2002
- Drove a 15% year-over-year growth in business by leading daily operations and implementing strategic long-term plans that aligned with company goals.
- Successfully prepared and managed an annual budget, achieving a 60-80% reduction in waste and cost overruns by enforcing strict budget controls and efficiency measures.
- Mitigated corporate risk by reducing inventory shrinkage by 20% through improved inventory management processes.
- Increased operational efficiency by coaching and mentoring a team of 8-10 employees, resulting in a 25% improvement in staff productivity and a 15% reduction in training time for new hires.
- Evaluated and negotiated contracts with suppliers, achieving a 10% reduction in supplier costs while maintaining high product quality.
- Managed employee performance reviews, training, and scheduling, contributing to a 95% employee retention rate within the team.
Store Manager
AutoZone
04.1991 - 05.1996
- Managed inventory and cash control processes for a store generating $1M+ in annual sales, ensuring 100% accuracy in reconciliations and deposits.
- Delivered auto parts to 15+ commercial customers, maintaining a 98% on-time delivery rate and boosting customer satisfaction.
- Successfully hired, trained, and supervised a team of 10 employees, reducing turnover by 15% and improving team efficiency.
- Updated store pricing, signage, and merchandising strategies, increasing sales by 12% during promotional periods.
- Used statistical analysis to forecast team needs, resulting in a 10% improvement in scheduling efficiency and meeting staffing demands.
- Led weekly store meetings, fostering open communication and boosting team morale, which led to a 20% increase in employee engagement.
- Maximized sales and reduced shrinkage by 8% through adherence to operational standards and delivering exceptional customer service.
Education
Bachelor of Science - Business Administration And Management
Bethel University
Mckenzie, TN04.2021
Skills
- Customer-Centric Leadership
- Problem-Solving and Critical Thinking
- Team Building and Development
- Process Improvement
- Cross-Functional Collaboration
- Communication and Relationship Management
- Key Performance Indicators (KPIs) Management
- Conflict Resolution
- Operational Excellence
- Customer Insights and Feedback Utilization
Timeline
Route Sales Representative
Frito Lay
06.2022 - Current
Senior Store Manager
Walgreen's Pharmacy
01.2006 - 05.2022
Assistant Store Manager
Advanced Auto Parts
04.2002 - 06.2006
General Manager
Jiffy Lube
05.1996 - 04.2002
Store Manager
AutoZone
04.1991 - 05.1996
Bachelor of Science - Business Administration And Management
Bethel University
Similar Profiles
Logan DavisLogan Davis
Sales Representative at Frito LaySales Representative at Frito Lay
Jevante GloverJevante Glover
TDDB Commercial Driver at Frito LayTDDB Commercial Driver at Frito Lay
Zacheaus WhallonZacheaus Whallon
Route Sales Representative at Frito-LayRoute Sales Representative at Frito-Lay