Kevin Wooten
Front Desk Supervisor
Columbia,SC
Summary
Experienced Business Manager with over 15 years of experience in retail/hospitality. Excellent reputation for resolving problems and improving guest satisfaction. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of hospitality and motivated to learn, grow and excel in the Hotel Industry. Maturity of judgement and behavior. Relocatable.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Night Audit Manager/PM Supervisor
Hilton Hotels Corporation
Columbia, SC
09.2020 - 04.2022
- Offered friendly and efficient service to guests, handled difficult situations with ease.
- Assisted with recruiting, onboarding, and training of new hires.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Worked different brands developing diversified skill set: Homewood Suites, Hampton Inn & Suites, Home 2 Suites, Hilton Garden Inn.
Night Audit Manager/Front Office Supervisor
Choice Hotels
Columbia, SC
04.2018 - 10.2020
- Hired and trained new employees for each positions.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Dispersed petty cash to employees and collected and managed receipts.
- Standardized office structures and processes to promote consistency and increased performance.
- Worked between brands: Comfort Inn, Sleep Inn, Comfort Suites.
Catering and Events Manager
Kansas Masonic Home
Wichita, KS
07.2014 - 03.2018
- Verified prepared food met standards for quality before serving to residents and guest.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Doubled as Office Assistant to Director of Dining Services.
- Used Microsoft Word and other tools to create documents and other communications.
Retail Store Manager
Trans World Entertainment
Milwaukee, WI
04.1998 - 10.2011
- Hired, trained and supervised up to 15 retail team members bringing in $1.75m in annual revenue.
- Managed store organization, maintenance and purchasing functions, and submitted orders for new inventory.
- Trained team members in successful strategies to meet profit and loyalty targets.
- Created employee schedules to align coverage with forecasted sales.
- Worked two concepts: Sam Goody, Suncoast Motion Picture Company.
Education
Associate of Arts - Psychology
Wichita State University
Wichita, KS 08.2015 - 03.2018
Associate of Science - Network Administration And Security
Wright Career College
Overland Park, KS 08.2012 - 07.2014
Associate of Arts - Business Management
Midlands Technical College
West Columbia, SC 08.1992 - 06.1994
Skills
OnQue knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Night Audit Manager/PM Supervisor
Hilton Hotels Corporation
09.2020 - 04.2022
Night Audit Manager/Front Office Supervisor
Choice Hotels
04.2018 - 10.2020
Associate of Arts - Psychology
Wichita State University
08.2015 - 03.2018
Catering and Events Manager
Kansas Masonic Home
07.2014 - 03.2018
Associate of Science - Network Administration And Security
Wright Career College
08.2012 - 07.2014
Retail Store Manager
Trans World Entertainment
04.1998 - 10.2011
Associate of Arts - Business Management
Midlands Technical College
08.1992 - 06.1994
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