Kevin W. Poorbaugh
Fallbrook,CA
Summary
To establish a long-term career with your team that would benefit from my unique blend of hospitality experience within the Hospitality Industry.
Overview
49
49
years of professional experience
Work History
General Manager
Royal Hospitality Carlsbad
04.2022 - Current
- General Manager of a 142 Extended Stay Hotel with an annual rooms budget of over $8.2 Million
- Consistent GOP % above targeted budget in the 50 percentile YOY
- Compared to the comp set consistently over in ADR OCC, and RevPar due to active and focused weekly and daily revenue management
- Consistently exceeds owner expectations for the day to day operations of the property
- Consistent CPOR of $35 range due to solid labor and expense controls
- Since opening in 2020 we have grown Occ, by 3.8% ADR, by 4.5% and RevPar YOY by 8.4% Thru Oct 2024
- QA scores for the last two years in the high 96-98%
General Manager Days Inn by Wyndham Moonlight Beach Encinitas
Azul Hospitality
10.2020 - 04.2022
- Responsible for the day to operations of the 124 Room property with a budgeted rooms revenue of $2.4 Million
- Exceeded rooms revenue budget by $26.5k during a challenging demand year due to a global pandemic
- Consistently improved GOP month over month throughout the year by successfully managing operating expenses and labor
- Increased RevPar year over year by $30.47 from 2020
- Increased ADR by $15.02 year over year from 2020
- Increased Occupancy by 30.30% year over year from 2020
- In concert with the revenue manager increased ADR throughout the year to meet or exceed forecast and budget expectations
- Hands on General Manager filling in for critical staff shortages in Maintenance and Front Desk positions during the pandemic
General Manager Hacienda Hotel Best Western Plus
Pacific Hospitality Group Inc.
01.2019 - 01.2020
- Experienced with Brand property Improvement plans
- Worked closely with Brand Design team for approvals and acquisition of FFE
- Instrumental in completing project within Brand timelines
- Responsible for the Day-to-Day Operations of a 200-room property with a room revenue generation of $9.6 million a year and $1.5 million of other revenue
- Total yearly revenue of $10.5 Million
- Responsible for leading and growing the management staff with emphasis on cost saving and revenue management
- Leading the revenue management team in maximizing room revenues by forecasting occupancy, setting rates to be competitive to our comp set
- Results for room's management depicted in consistently beating our comp set in ADR, Occ %, and RevPAR in the weekly Str report
- Gross operating profit consistently above budgeted GOP with a annual budget of 39%
- Responsible for leading the Sales team in improving productivity for their market segments
- Sales goals redefined and action plans for 30, 60, and 90-day plans implemented
- Responsible for overseeing the Old Town Tequila Factory Restaurant with an annual budget of $3.3 million
- Improving guest service experience through service training in all departments
General Manager
Pala Mesa Resort
01.2014 - 01.2019
- Experience working with Hilton for a Brand conversion and Property Improvement Plan
- Worked closely with the Brand, for submittals and approval process
- Experience working with Architects and Construction Managers for the renovation projects during all phases of renovation
- Responsible for continually focusing on achieving resort profitability through revenue generation, and cost control
- Responsible with keeping the owners and corporate office updated on property performance through accurate P&L statements
- Ensuring guest satisfaction and the highest level of service while maintaining the integrity of the resort
- Ensures all departments are profitable and maintain strong working relationships
- Developed and implemented an annual Sales and Marketing plans to grow the resort in all revenue outlets
- Weekly implemented sales and marketing strategies to increase overall business levels in all revenue generating outlets
- Responsible for consistently forecasting accurate revenues and expenses monthly
- Developed membership programs and programming
- Created and implemented annual budget and capitol expense plans for the resort
- Leadership of over 150 employees
Assistant General Manager
Pala Mesa Resort
01.2011 - 01.2014
- Assist the General Manager in the day-to-day operations of a 133-room resort with $8.5 million a year in revenue
- Developed a strong management/leadership team with focus on revenue generation and yielding
- Assist in the developed and implementation of sales and marketing strategies to increase overall business levels in all revenue generating outlets
- Responsible for consistently forecasting accurate revenues and expenses monthly
- Developed Golf Membership programs and programming
- Developed department service improvement initiatives to eliminate guest sacrifice and improve customer service
- Develop and implemented budget and capitol expense plans for the F&B department
Director of Food and Beverage
Pala Mesa Resort
01.2007 - 01.2011
- Responsible for multiple outlets of the food and beverage operations to include Restaurant, Snack Bar, Room Service and Banquets with total revenue of $3.5 million in revenue a year
- Developed and implemented marketing and public relations programs for F&B, Golf, Rooms, and Membership
- Developed Aqua Terra Dining Club with memberships as high as 1500 members
- Developed service improvement initiatives which increased Unifocus Guest Services scores up above 90%
- Increased restaurant food and beverage revenues 20% year over year by redesigning the restaurant dining concept into a more profitable venue
Banquet Manager
Pala Mesa Resort
01.2004 - 01.2007
- Responsible for over 20,000+ square feet of indoor and outdoor meeting space
- Instructed banquet service staff on the style of '5 Star Service' and consistently increased service levels from the 80 percentiles to the high 90 percentiles
- Responsible for a managing a wedding venue that produces $1 million a year
- Responsible for a banquet and catering operation that generates $1 million a year
- Frequently requested by Gemstone corporate headquarters to assist in opening new resorts and temporarily service the needs of sister properties throughout the United States
- Supervised and refined a banquet staff of over 30 employees
- Managed all audio-visual equipment for banquet, catering and wedding events
- Promoted to Food and Beverage Director in 2007
Banquet and Catering manager
Pechanga Resort and Casino
01.2002 - 01.2004
- Instrumental in the grand opening of Pechanga Resort and Casino
- Successfully created a banquet and stewarding department from the ground up within 30 days
- Responsible for maintaining over 60,000 square feet of high tech of meeting space
- Successfully hired, trained and supervised over 75 employees
- Managed a Banquet Operation with revenue generation of $10+ million a year
- Created service SOP's, standards of service, job descriptions, established meeting space setup standards, training manuals and procedures for multiple departments
- Responsible for the success and service of events ranging from 20 to 2500 guests
- Successfully setup and serviced special events from live concerts to televised boxing events
Assistant Banquet Manager
La Costa Resort and Spa
01.1999 - 01.2003
- Assisted the Banquet Manager with the day to day operations of the banquet department
- Successfully and with a high degree of competency acted as the Banquet Manager during his long absences and the transition to KSL
- Received numerous accolades from every client that I touched during my 4 years at La Costa Resort and Spa
- Conducted the BEO meetings in the absence of the Catering Director
- Responsible for scheduling and upholding the KSL 5-star service levels
- Instrumental in the setup and service of three major golf tournaments and 3 major tennis events
CWO3 (Retired)
US Marine Corps
01.1976 - 01.1998
- Nuclear, Biological, Chemical Officer
- 22 Years of leadership and faithful service to God, Country and Corp
Education
Gemstone General Managers Executive Leadership Management -
01.2012
Palomar College - Environmental Technologies
Palomar College
San Marcos, California01.1998
Central Texas University - Business
Central Texas University
Okinawa, Japan01.1986
Old Dominion University - Criminology
Old Dominion University
Norfolk, Va.01.1979
Skills
- Membership Development
- Customer Service
- Labor Controls
- Golf Course Management
- Food and Beverage Management
- Revenue Management
- Event Management
- Wedding Management
- Special Events Management
- Budget Development
- Sales and Marketing
- Rooms Management
- MS Word
- Excel
- Delphi
- Market Vision
- Visual One - Point of Sale
- Micros Point of Sale
- Power Point
- Visual Matrix
- Opera
- Synixis
- Medalia
- Stay Experience Platform
- ONQ
- PEP
- ONQR&I
- Guest Assistance
- BOSS
- All Hilton required Apps
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff management
- Customer relations
- Inventory control
- Staff training/development
- P&L management
- Labor cost controls
- Strategic planning
- Performance improvement
- Consistently meet goals
Distinguishing Skills
- Membership Development
- Customer Service
- Labor Controls
- Golf Course Management
- Food and Beverage Management
- Revenue Management
- Event Management
- Wedding Management
- Special Events Management
- Budget Development
- Sales and Marketing
- Rooms Management
Mission
To establish a long-term career with Grand Pacific Resorts that would benefit from my unique blend of hospitality experience within the Hospitality Industry.
Awards
- Pala Mesa Resort Manager of the Year
- Pala Mesa Resort Manager of the Quarter
- Pala Mesa Resort Manager of the Month - Multiple Awards
Timeline
General Manager
Royal Hospitality Carlsbad
04.2022 - Current
General Manager Days Inn by Wyndham Moonlight Beach Encinitas
Azul Hospitality
10.2020 - 04.2022
General Manager Hacienda Hotel Best Western Plus
Pacific Hospitality Group Inc.
01.2019 - 01.2020
General Manager
Pala Mesa Resort
01.2014 - 01.2019
Assistant General Manager
Pala Mesa Resort
01.2011 - 01.2014
Director of Food and Beverage
Pala Mesa Resort
01.2007 - 01.2011
Banquet Manager
Pala Mesa Resort
01.2004 - 01.2007
Banquet and Catering manager
Pechanga Resort and Casino
01.2002 - 01.2004
Assistant Banquet Manager
La Costa Resort and Spa
01.1999 - 01.2003
CWO3 (Retired)
US Marine Corps
01.1976 - 01.1998
Gemstone General Managers Executive Leadership Management -
Palomar College - Environmental Technologies
Palomar College
Central Texas University - Business
Central Texas University
Old Dominion University - Criminology
Old Dominion University
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