Summary
Overview
Work History
Education
Skills
Certification
Workauthorization
Personal Information
Timeline
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Kevin Yoon

Suwanee,GA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager/Director of Operations

Louisiana Seafood Restaurants
09.2023 - Current

Director of Operations

  • General Manager of one Location
  • Set SOP standards for all three locations
  • Boost sales in all three locations from $500k to $830k resulting in an average 20% to 66% increase over last year
  • Reduced labor from 28% to 18%
  • 4.8* Google Review Highest Location


Main Location (GM)

  • Annual Sales Volume 2M
  • Supervised staff of 20
  • LBW Cost -25%, Food Cost- 37%, Labor Cost- 16%
  • Top performer in customer service satisfaction surveys
  • Googles reviews 4.8%
  • Fiscal Responsibility - ordering inventory, creating budgets and analyzing P&L opportunities.

New Store Opening General Manager

HOBNOB Neighborhood Tavern
04.2023 - 08.2023
  • Assisted with the opening of a new store in Vinings, GA
  • Expected sales of 4 M
  • Hired a Staff of 102 within a week and three days following notice to hire for new location
  • Performed equipment removal and install for new location and found faulty equipment
  • Performed preventative maintenence on HVAC, Plumbing, and Electrical
  • Set New store with Operational Documents
  • Fiscal Responsibility - Review Bar Orders from Bar Manager, Review Food Orders from Executive Chef
  • Review inventory on a monthly basis, creating budgets and analyzing P&L opportunities
  • Create Plans of action to reduce and eliminate Unnecessary food cost/ and Labor costs.

General Manager

The Juicy Crab
12.2019 - 04.2023
  • Managed and achieved annual sales volume up to 6.7MM+ for this 8500 sq feet location
  • Supervised staff of 50+ FOH and 25+BOH
  • Grew sales to top performing location within first year ; #1 from all 48 corporate locations
  • LBW Cost -20%, Food Cost- 38%, Labor Cost- 12%
  • Top performer in customer service satisfaction surveys
  • Trained and developed more than 10 staff members into higher roles- Shift Managers, Assistant Managers, Kitchen Supervisors, Kitchen Managers, and General Managers
  • Fiscal Responsibility - ordering inventory, creating budgets and analyzing P&L opportunities.

General Manager

Shane's Rib Shack
09.2018 - 12.2019
  • Annual sales 3.5MM+
  • Managed a staff of 25+ employees
  • Developed 5 staff members into Managers
  • Run Food Cost- 29%, Labor Cost- 22%, minimizing waste and implementing proper inventory counts
  • Records and analyzes cash flow, movement of inventory, labor costs and cost of sales on a daily basis
  • Passed all health inspections.

Director of Operations

Jins Enterprises
08.2012 - 09.2018
  • Annual sales up to 4.5MM+
  • Multi-unit manager of 4 brand new locations
  • Create loyalty with staff of 40+ employees
  • Hire, train, coach, and retain top talent team members
  • Maintain high staff morale and low staff turnover
  • Coordinate department staffing and responsibilities for a seamless operation
  • Ensures a safe environment for team members and guests.

Multi-Unit Bar Manager

Club NB
02.2010 - 06.2012
  • High volume Bar Manager of Two Units
  • Annual Sales: 29 MM+
  • Sales: 50k Weekday sales(Daily), 100-150k Weekend Sales(Daily)
  • Hire, train, coach, and retain top talent team members
  • Maintain high staff morale and low staff turnover
  • Responsibilities: Ordering Inventory, Creating Bar Menu.

Education

Associate's degree - Business Administration

University of Alabama
Tuscaloosa, AL
05.2011

Skills

  • Cooking
  • Aloha POS
  • Food preparation
  • Inventory control
  • Serving
  • Hospitality
  • Kitchen management
  • Food safety
  • POS
  • Food service management
  • Food handling
  • Customer service
  • Food industry
  • Team management
  • Restaurant experience
  • Supervising experience
  • Cash handling
  • Interviewing
  • Kitchen experience
  • Shift management
  • Hospitality management
  • Leadership
  • Restaurant management
  • Food service
  • Profit & loss
  • Store management
  • Bartending
  • Cash register
  • Financial acumen
  • Sales
  • Plumbing
  • Labor Cost Analysis
  • Catering
  • Budgeting
  • Culinary Experience
  • Leadership and team building
  • Problem Resolution
  • Team Player
  • Effective leader
  • Relationship Building
  • Pricing
  • Microsoft Office
  • Purchasing
  • Forecasting
  • Quality Assurance
  • Business Development
  • Recruiting
  • Payroll
  • Teaching

Certification

  • Bartender License
  • Food Handler Certification
  • ServSafe

Workauthorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Timeline

General Manager/Director of Operations

Louisiana Seafood Restaurants
09.2023 - Current

New Store Opening General Manager

HOBNOB Neighborhood Tavern
04.2023 - 08.2023

General Manager

The Juicy Crab
12.2019 - 04.2023

General Manager

Shane's Rib Shack
09.2018 - 12.2019

Director of Operations

Jins Enterprises
08.2012 - 09.2018

Multi-Unit Bar Manager

Club NB
02.2010 - 06.2012

Associate's degree - Business Administration

University of Alabama
Kevin Yoon