Results-driven General Manager with 10+ years of proven experience leading high-performing teams in fast-paced retail and restaurant environments. Demonstrated success in driving profitability, optimizing operations, and exceeding sales goals. Expertise in developing and coaching teams, enhancing customer satisfaction, and managing complex projects, from store openings to cost-cutting initiatives. Seeking a challenging leadership position where my skills can contribute to a company's growth and success.
Overview
21
21
years of professional experience
Work History
General Manager
Olive Garden Italian Kitchen
Atlanta, GA
09.2016 - 08.2025
Directed cross-state operations for multiple restaurants, achieving 15-20% annual growth in sales and customer satisfaction while managing $10M budget.
Developed and implemented operational strategies that reduced employee turnover by 50%, resulting in a more engaged workforce. Successfully revamped underperforming units, achieving a 15% reduction in operational costs, while exceeding sales and customer experience targets.
Oversaw new store openings, including recruitment, training, and launch, achieving record-breaking sales and guest experience in new locations.
General Manager
Goodwill of North Georgia
Atlanta, GA
12.2010 - 09.2016
Successfully turned a struggling store into a profitable operation, exceeding sales and customer acquisition goals, and achieving a 100% on-time delivery record across all operational objectives.
Developed and implemented strategies to enhance workforce diversity by working with community organizations and career services.
Assistant Manager
Walmart
Atlanta, GA
07.2004 - 08.2010
Managed daily operations, retails, and Achieved promotion from Freight/Stock Associate to Assistant Store Manager through high performance and leadership excellence.