Kevin Zambrano
Palm Beach,FL
Summary
Motivated Network Engineer with a strong foundation in networking, cloud, security, Active Directory, and firewalls. Pursuing Cisco CCNA certification and gaining practical experience in cloud technologies, VLANs, and troubleshooting. Committed to developing and maintaining robust network systems while continuously expanding technical expertise.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
IT Support Specialist
R2 Unified Technologies
Boca Raton, FL
06.2023 - Current
- Provide managed IT services to clients, ensuring seamless operations across networking, cloud, and security infrastructures
- Perform routine maintenance, patch management, and updates for firewalls, switches, and datacenter equipment
- Analyze and respond to phishing and scam email inquiries using Proofpoint and Mimecast
- Support end-users by managing tickets, resolving escalated technical issues, and delivering tailored solutions
- Assist with network device configurations, including Meraki and Cradlepoint platforms
- Collaborate with team members to implement and improve IT strategies for client success
Smart Home Pro
Vivint
02.2020 - 06.2023
- Delivered exceptional customer service, installing and troubleshooting smart home technology
- Independently handled installation and configuration, honing technical and problem-solving skills
- Identified opportunities for upselling additional products and services
Retail Sales Associate
Best Buy
04.2019 - 01.2020
- Assisted customers with tech solutions, showcasing strong communication and product knowledge
- Maintained well-stocked and organized displays while providing hands-on product demonstrations
Mobile Expert
T-Mobile
06.2015 - 03.2019
- Provided tailored solutions to meet customer needs, fostering brand loyalty and satisfaction
- Collaborated with team members to exceed sales and customer service targets
Education
Cybersecurity Professional Certificate - Networking, Windows Security, Python, Digital Forensics, Network Security, Cloud Security
University of Miami
Miami, FL 10.2022 - 08.2023
High School Diploma -
Lake Worth High School
Lake Worth, FL 08.2008 - 05.2012
Skills
IP Subnetting
VLANs
troubleshooting
diagnosing network issues
Meraki Dashboard
Cradlepoint
Peplink ID
Virtualization
Microsoft Azure
vCenter
UCS
Infrastructure Device Patching
Active Directory
Palo Alto Firewalls
Cisco AMP
undefinedTechnologyskillsandcertifications
Basic understanding of IP Subnetting, VLANs, Access Control Lists, Static Routing, Experience troubleshooting and diagnosing basic network issues, Familiarity with logging into switches and performing initial diagnostics, Beginner experience with Meraki Dashboard, Cradlepoint, and Peplink ID, Windows Server (2012, 2016), Windows 10, Kali Linux, Ubuntu, Debian, pfSense, Virtualization, Microsoft Azure (Resource Groups, VMs, IAM, Security Basics), vCenter, UCS, Infrastructure Device Patching, Active Directory, Group Policy, Palo Alto Firewalls, Cisco AMP, SentinelOne, Microsoft Sentinel, ZTAP, Proofpoint, Mimecast, Cisco Packet Tracer, Wireshark, PowerShell, Fortinet NS1, NS2, NS3, Microsoft Azure Fundamentals (AZ-900), Cisco CCNA (in progress)
Certification
Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
Timeline
Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
09-2023
IT Support Specialist
R2 Unified Technologies
06.2023 - Current
Fortinet NSE1, NSE2, NSE3
01-2023
Cybersecurity Professional Certificate - Networking, Windows Security, Python, Digital Forensics, Network Security, Cloud Security
University of Miami
10.2022 - 08.2023
Smart Home Pro
Vivint
02.2020 - 06.2023
Retail Sales Associate
Best Buy
04.2019 - 01.2020
Mobile Expert
T-Mobile
06.2015 - 03.2019
High School Diploma -
Lake Worth High School
08.2008 - 05.2012
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