Kevina C. Coleman-Cottonham
Warr Acres,OK
Summary
Dedicated Worker motivated to maintain customer satisfaction and contribute to company success. Passionate and motivated, with a drive for excellent over 5 years of experience in customer service and over 5 years of Forklift operations I am eager to learn and grow each day.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Forklift Operator
Medline Industries, Inc
Oklahoma City, OK
10.2023 - Current
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Collaborated with team members to complete tasks quickly and increase productivity
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
- Increased operational flexibility by obtaining certifications for various types of forklifts.
Forklift Operator
Carlisle Food Systems
Oklahoma City, OK
10.2022 - 07.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Lift Operator/Picker
Ford Motor Company
Memphis, TN
04.2018 - 11.2021
- Performed as a Picker by accurately picking auto parts for dealerships. Received, stocked and filled parts orders with a high degree of accuracy, speed and efficiency. Used handheld devices to scan parts and place labels on parts. Obtained a permit for electric pallet jack and forklift operation. Demonstrated safety practices regarding forklift and electric pallet jack operation and palletizing parts safely. Demonstrated effective teamwork and communication skills with other warehouse associates and Managers.
- Learned and enforced lift rules, policies and procedures.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Maintained clean and safe work environment, contributing to reduction in workplace accidents.
Furniture Customer Service Representative
Williams Sonoma Inc.
Oklahoma City, OK
11.2015 - 04.2017
- Served as a Furniture Customer Service Representative answering inbound calls and making outbound calls regarding customer’s orders. Verified each customer’s information on the computer before proceeding on with giving updates on order status. Performed all work duties on a computer. Used IBM Sterling Order Management that provided complete access to customer’s interactions on all channels. Had to multitask with several screens up. Partnered with store associates and 3rd party logistics to get further tracking status for furniture. Process internal email correspondence. Was giving empowerment to take any action on a customer’s order without getting an approval which allowed me to work independently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Order Puller
Hobby Lobby Warehouse
Oklahoma City, OK
11.2012 - 02.2014
- Performed as an Order Puller by accurately pulling order quantities and preparing merchandise for shipment to stores. Followed established procedures that guided and supported a highly organized process. Used boxes to stack merchandise on pallets. Used pallet jacks to pull and stage orders. Maintained strong work ethics for organization by cleaning the work area as I go to prevent unsafe work zone. Exceeded production goal of 80% with a 90%.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Pulled orders quickly to maintain demanding productivity goals.
Cashier
Wal-Mart Neighborhood Market
The Village, OK
01.2008 - 10.2012
- Served as a Customer Service Cashier assisting customers with cashing checks, bill pay, money orders and other money transactions. Used touch-screen registers. I scanned and bagged groceries for customers. Maintained an organized work-zone and straightened shelves. Processed returns and issued credit back to customers. Put up returns.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Education
GED - undefined
03.2008
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Problem-solving
Certification
- ATI CAREER TRAINING CENTER
- MEDICAL ASSISTANT, FEB 2011, 9MOS
- 200 HOURS OF EXTERNSHIP
- DIPLOMA CERTIFICATE OF MEDICAL ASSISTANT
Timeline
Forklift Operator
Medline Industries, Inc
10.2023 - Current
Forklift Operator
Carlisle Food Systems
10.2022 - 07.2023
Lift Operator/Picker
Ford Motor Company
04.2018 - 11.2021
Furniture Customer Service Representative
Williams Sonoma Inc.
11.2015 - 04.2017
Order Puller
Hobby Lobby Warehouse
11.2012 - 02.2014
Cashier
Wal-Mart Neighborhood Market
01.2008 - 10.2012