Kevina Singleton
Fort Mill,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Registered Behavior Technician
Moasic Pediatric Therapy
02.2025 - Current
- Worked as part of collaborative team to address changing needs of children and families.
- Used Central Reach to document patient information, progress notes, and treatment plans.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Assessed patient progress and reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
Transaction Processing Associate II
Conduent
02.2024 - Current
- Receives, processes, and ensures document classification are completed and transmitted to clients
- May require outbound correspondence from the client to be processed
- Sorts, images, documents, files, and archives by form type
- Classifies documents based on contract requirements
- Captures information based on client requirements
- Managed multiple priorities simultaneously while maintaining strong attention to detail
- Escalated complex or high-risk transactions to management for further review and approval
- Assisted in development of new transaction processing procedures to improve efficiency
- Ensured compliance with all applicable regulations, policies, and procedures during transaction processing activities
Customer Service and Support Representative
PNC Bank
07.2022 - 04.2023
- Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers
- Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
- Managed customer calls efficiently in fast-paced call center environment
- Maintained accurate records of customer interactions in database
- Adapted quickly to changes in policies, procedures, and technology updates within organization
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken
- Documented all call information according to standard operating policies and procedures
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software
- Set up customer accounts in system and updated details to reflect current information
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
- Assisted customers in navigating company website or application during support interactions
Caregiver
Mommy of 5 Childcare LLC
03.2019 - 06.2022
- Supported children's cognitive, social and emotional development with quality childcare
- Minimized spread of infectious diseases using proper cleaning and sanitation protocols
- Implemented behavior management techniques to address challenging situations effectively
- Created inclusive atmosphere that welcomed all children regardless of abilities or background
- Encouraged children to create, explore and learn with confidence
- Supervised and guided students toward good behaviors and opportunities for learning
- Observed and documented each child's development, sharing observations with parents as needed
- Reported child's activities, demeanor and health concerns to parents at pickup
APS Operations Analyst, Payment Exception
AvidxChange
04.2016 - 03.2019
- Ensure that invoice processing for their organization is timely, accurate, and complete
- Make sure that all check, debit and credit accounts are resolved effectively
- Maintain and organize all payment records by saving them electronically and filing any necessary paper documentation
- Prepare payment checks and obtain authorizations
- Compile reporting to provide visibility on aging payments to clients
- Communicate deadlines to payment specialists and ensure payment completion of aging payments
- Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons
- Comfortable multi-tasking projects and self-managing priorities by setting appropriate expectations
- Investigates and resolves problems associated with processing of invoices
- Trained staff on new systems, tools, or procedures related to operational improvements
- Determined optimal strategy to address specific problems by studying and analyzing alternative courses of action
Senior Payment Specialist
AvidxChange
04.2016 - 03.2019
- Timely processing of e-payments on behalf of our customers via phone call and/or the web
- Successfully met the minimum quota and always strive for bonus
- Assist vendor to ensure payment processed within SLA designated by client
- Give helpful tricks and tip to process payments a faster but efficient pace
- Ensured compliance with relevant laws, regulations, and company policies related to invoicing practices
- Coordinated with billing team to ensure timely invoice processing
Customer Service Representative for DIRECTV
Teleperformance
08.2013 - 04.2016
- Managed customer calls efficiently in fast-paced call center environment
- Documented, researched and resolved customer service issues
- Enhanced customer satisfaction with fast, knowledgeable service
- Met personal, team and company goals in customer service environment
- Handled customer inquiries, payments and service requests
- Informed customers of promotions and special offers to increase sales
- Delivered fast and friendly service to handle questions and service complaints
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available
Education
Health Care Administration -
University of Phoenix
Columbia, SC02.2011
Diploma - undefined
Manning High School
Manning, SCSkills
- Multi-tasking
- Performance Monitoring
- Invoice Management
- Account Reconciliation
- Payment Processing
- Information Security
- Product Knowledge
- Data Entry
- Complaint resolution
- Account updating
- CRM Software
- Decision Making
- Multitasking
- Telephone Etiquette
- Critical Thinking
- Active Listening
Timeline
Registered Behavior Technician
Moasic Pediatric Therapy
02.2025 - Current
Transaction Processing Associate II
Conduent
02.2024 - Current
Customer Service and Support Representative
PNC Bank
07.2022 - 04.2023
Caregiver
Mommy of 5 Childcare LLC
03.2019 - 06.2022
APS Operations Analyst, Payment Exception
AvidxChange
04.2016 - 03.2019
Senior Payment Specialist
AvidxChange
04.2016 - 03.2019
Customer Service Representative for DIRECTV
Teleperformance
08.2013 - 04.2016
Diploma - undefined
Manning High School
Health Care Administration -
University of Phoenix
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