Kevin A. Suggs, Jr.
Full-time Student ODU
Portsmouth,Va.
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level computer science position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Behavior Specialist
Solution Focused Counseling Group
Smithfield, VA
08.2020 - Current
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Maintained accurate and confidential records of assigned clients.
- Crafted Behavioral Intervention Plans for individual clients.
- Partnered with administrative leadership to improve discipline practices based on data findings.
- Developed and maintained individualized skill-appropriate lesson plans.
- Designed and addresses strategic goals by creating and introducing frameworks for agency support.
- Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance treatment planning.
- Conducted weekly groups to support parents in developing positive behavioral tools and skills.
Customer Service Representative
Anthem Blue Cross Blue
Virginia Beach, VA
01.2008 - 08.2020
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed and recorded new policies and claims.
- Maintained confidentiality of patient finances, records and health statuses.
Insurance Agent
Geico Insurance Company 1345 Perimeter Pkwy
Virginia Beach, VA
01.2019 - 06.2020
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Lead Bank Teller
First Virginia Bank 3137
Chesapeake, VA
10.2017 - 01.2019
- Identified potential needs through observation, questioning and listening.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided customers with appropriate literature on banking products and services.
- Investigated and promptly resolved issues with patron accounts.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Customer Service Rep
Farm Fresh, Inc. Victory Crossing
Chesapeake, VA
12.2015 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Instructional Assistant
Horizons Summer Camp
Norfolk, VA
06.2017 - 08.2017
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Handed out classroom materials, like pencils, paper and crayons.
- Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
- Assisted with school field trips and special events by collecting permission slips and payments.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Behavior Interventionist
Solution Unlimited
Portsmouth, VA
01.2011 - 11.2015
- Improved behaviors through modeling, role-playing, and other effective strategies.
- Completed observations of clients in home and social situations.
- Assessed clients using effective testing instruments and tools.
- Helped clients build skills to navigate typical academic and social situations.
- Collaborated with team members, licensed professionals, and family members to develop individual plans of care for students.
Education
Bachelor of Science - Computer Science
Old Dominion University
Norfolk, VA05.2023
Associate of Science - Computer Science
Tidewater Community College
Portsmouth, VA05.2018
Nansemond River High School
Suffolk, VA06.2015
Skills
- Programming Languages:
- C
- Java
- Unix
- MS Office:
- Word
- Excel
- Outlook
- PowerPoint
- OneNote
- Access
- Verbal and Written Communication
Volunteer
Kelly Care Day Care Center 757 - 581-8970
Positive Solutions 757- 351-9518
References
Provided Upon Request
Timeline
Behavior Specialist
Solution Focused Counseling Group
08.2020 - Current
Insurance Agent
Geico Insurance Company 1345 Perimeter Pkwy
01.2019 - 06.2020
Lead Bank Teller
First Virginia Bank 3137
10.2017 - 01.2019
Instructional Assistant
Horizons Summer Camp
06.2017 - 08.2017
Customer Service Rep
Farm Fresh, Inc. Victory Crossing
12.2015 - 10.2017
Behavior Interventionist
Solution Unlimited
01.2011 - 11.2015
Customer Service Representative
Anthem Blue Cross Blue
01.2008 - 08.2020
Bachelor of Science - Computer Science
Old Dominion University
Associate of Science - Computer Science
Tidewater Community College
Nansemond River High School
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