Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KEVIN A FALU

Data
Grayson,Georgia

Summary

Perceptive and logical data analyst with proven ability to communicate with both technical professionals and end users to identify and translate business requirements. Proven ability to effectively deliver quality system requirements and documentation ahead of tight deadlines.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client File Analyst

Alight Solutions
Atlanta, GA
07.2022 - Current
  • Monitor imports and exports to ensure data is flowing in and out of the system as expected
  • Review carrier discrepancy reports and conduct research on data fallout/errors
  • Attend internal client status meetings for assigned clients
  • Task management in JIRA
  • Correspondence with carriers, managers and shared service teams on new file builds
  • File configuration and quality assurance for new file builds
  • File maintenance activities
  • Support the Premium Reporting and Payment/Volume Bill process
  • Conduct data audits where needed to compare/reconcile carrier data with SmartBen data to keep systems in sync
  • Annual Open Enrollment File Schedule management & delivery

Data Analyst II

Alight Solutions
Atlanta, GA
03.2018 - 07.2022
  • Partner with internal and external team members to provide data expertise related to our platforms and benefits administration.
  • Evaluated consistency and importance of various data against needs to determine optimal courses of action.
  • Coordinated statistical data analysis, design, and information flow.
  • Researched and resolved issues regarding integrity of data flow.

Data Specialist

Hodges-Mace
Conyers, GA
01.2018 - 03.2018
  • Validated incoming data against quality standards to eliminate irrelevant or unusable information.
  • Complete all HRIS data transactions related to employee benefit/compensation, including incoming data imports, vendor exports, payroll deductions, premium payment and reconciliation.
  • Work with client HR and vendor teams to design reporting queries.
  • Facilitate file preparation and distribution. Ensure project security and timeline adherence.

Customer Service Representative

Viking LLC
Suwanee, GA
02.2017 - 12.2017
  • Resolved patrons' complaints tactfully and professionally.
  • Politely assisted customers in person, email and via telephone with Viking parts needs.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Effectively managed a high-volume of inbound and outbound customer calls and emails (150+) daily.

Claim Handler

State Farm Auto Claims
Atlanta, GA
01.2014 - 06.2016
  • Investigate, evaluate, settle and negotiate automobile and property damage claims.
  • Responsible for gathering pertinent information to make sound decisions and resolutions.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

Education

Bachelor of Science - Psychology

Interamerican University of Puerto Rico
Puerto Rico

Skills

  • Business Administration
  • Skilled researcher and multi-tasker
  • Customer service-oriented
  • Data validation
  • Business Needs Analysis
  • Advanced knowledge of Microsoft Office
  • Data collection and analysis
  • Data Quality Assurance Processes
  • Project Management
  • Bilingual - Spanish

Certification

NPN # 17551807 FL # W250784 Kentucky # 874953 Rhode Island # 2306610 Delaware # 1398951 New Mexico # 17551807

Timeline

Client File Analyst

Alight Solutions
07.2022 - Current

Data Analyst II

Alight Solutions
03.2018 - 07.2022

Data Specialist

Hodges-Mace
01.2018 - 03.2018

Customer Service Representative

Viking LLC
02.2017 - 12.2017

Claim Handler

State Farm Auto Claims
01.2014 - 06.2016

Bachelor of Science - Psychology

Interamerican University of Puerto Rico

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