Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Kevin Alberto Alduenda Vargas

Kevin Alberto Alduenda Vargas

Los Angeles,CA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

9
9
years of professional experience

Work History

Operations Manager

Amazon
Burbank, CA
01.2023 - Current
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Managed team of 30 employees, conducting performance evaluations and facilitating professional development.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
  • Collaborated with team leaders on quality audits.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Presented performance and productivity reports to supervisors.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Learning Ambassador

Amazon
Fontana, CA
04.2022 - 01.2023
  • Assessed learners' needs through surveys, interviews, focus groups.
  • Maintained professionality and efficiency while working closely with leadership.
  • Conducted product demonstrations to explain details, highlight features and show use.
  • Watched crowd to identify prospects, capture interest and maximize work opportunities.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Delivered engaging presentations at over weekly conferences and seminars annually.
  • Coached peers and juniors in developing their public speaking skills and confidence.
  • Drafted speeches to persuade or entertain audience.
  • Collaborated with team members on brainstorming sessions aimed at improving existing presentation materials.
  • Coached individuals in the development of their own public speaking skills.
  • Implemented interactive elements into presentations to increase audience engagement.
  • Developed and delivered public speaking presentations to large and small audiences.
  • Conducted performance reviews for team members.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase associate satisfaction.
  • Provided leadership during times of organizational change or crisis situations.

Warehouse Worker

Amazon
Fontana, CA
12.2021 - 04.2022
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed routine maintenance and repair.
  • Operated a variety of machinery and tools safely and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Received and tracked incoming inventory shipments.
  • Transported goods to designated areas within the warehouse facility.
  • Used digital database to keep records of units and stock moved.

Special Events Coordinator

Premiere Party Rentals
Torrance, CA
01.2020 - 12.2021
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.
  • Coordinated travel arrangements and accommodations for guest speakers or performers invited to attend an event.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Researched potential vendors to provide services such as catering or entertainment.
  • Created detailed timelines with specific deadlines for each task associated with the event.
  • Coordinated with sales and marketing teams to facilitate event sponsorships and partnerships, increasing event funding.
  • Maintained accurate records of all activities related to special events including contracts, invoices, receipts and attendance lists.
  • Monitored customer feedback from past events in order to make improvements for future ones.
  • Followed local regulations for events and obtained necessary permits.

Warehouse Lead

Premiere Party Rentals
Los Angeles, CA
12.2018 - 01.2020
  • Operated forklifts or pallet jacks to transport items.
  • Loaded and unloaded trailers with care and efficiency.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Tracked outgoing orders to provide shipping status to customers.
  • Used computer and company software to enter shipment and inventory records.
  • Operated forklift and pallet jack to transport heavy loads.
  • Staged and sorted products for loading.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
  • Repaired minor damages on furniture pieces before they were used in an event space.
  • Operated power tools such as drills, saws and screwdrivers to assemble stage sets.
  • Unloaded delivery vans of large items that required two people to transport them safely into the venue space.
  • Set up staging areas for events including chairs, tables, linens, podiums and sound systems.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Verified inventory levels of event supplies after each job was completed.
  • Delivered extra materials back to warehouse once events had finished.
  • Prepared event spaces by laying out tablecloths and arranging centerpieces.
  • Cleaned up work area after each job was complete before moving on to next project.
  • Provided support during events by setting up additional items as needed.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Loaded and unloaded cargo using forklifts or other material handling equipment.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Managed personal driving time according to Hours of Service regulations.
  • Processed shipment documents neatly and efficiently for each load.
  • Managed unexpected emergencies and route changes with calm and professionalism.

Door-to-Door Sales Representative

Sunpowerconsulting
North Hollywood, CA
10.2017 - 11.2018
  • Collected payments from customers, including cash, check or credit card transactions.
  • Greeted customers at their door and introduced myself.
  • Convinced clients to purchase products or services by following persuasive script.
  • Developed prospect lists to define target criteria and zone in on potential customers.
  • Resolved any customer complaints or issues promptly and professionally.
  • Stayed up-to-date on product specs and prices to accurately describe merchandise.
  • Generated leads through cold calling prospective clients.
  • Monitored daily and long-term routes for weather, traffic, and other conditions.
  • Set up and displayed sample merchandise at festivals and community events to boost sales.
  • Designed dynamic displays for products to increase overall revenue and specific product sales.

Sales Associate

Jiffy Lube
Los Angeles, CA
09.2016 - 08.2017
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Reviewed work orders and discussed with supervisors.
  • Installed batteries, shock absorbers and exhaust systems.
  • Greeted customers in a friendly manner upon arrival at the service station.
  • Replaced spark plugs and ignition wires when necessary.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.

Education

Associate of Science - Mechanical Engineering

California State University, Los Angeles
Los Angeles, CA
08-2020

High School Diploma -

Animo Pat Brown Charter High School
Los Angeles, CA
08-2016

Skills

  • Data analysis
  • Inventory management
  • Budget management
  • Team management
  • Customer service
  • Logistics coordination
  • Event planning
  • Public speaking
  • Team leadership
  • Graphic and media design
  • HR planning
  • Business intelligence
  • Microsoft office expertise
  • Social media marketing
  • Management
  • Goal attainment
  • Warehouse operations
  • Schedule management
  • Production
  • Business administration
  • Inventory control
  • Work flow planning
  • Employee training
  • Quality assurance
  • Conflict resolution
  • Goal setting
  • Risk management
  • Microsoft Excel
  • Staff training
  • Data entry
  • Filtering data
  • Error checking
  • Excel shortcuts
  • Error troubleshooting

Affiliations

  • Technology
  • Building Computers
  • Competitive Activities
  • Organized
  • Reliable
  • Schedule Orientated

Languages

English
Professional
Spanish
Professional
German
Elementary

Timeline

Operations Manager

Amazon
01.2023 - Current

Learning Ambassador

Amazon
04.2022 - 01.2023

Warehouse Worker

Amazon
12.2021 - 04.2022

Special Events Coordinator

Premiere Party Rentals
01.2020 - 12.2021

Warehouse Lead

Premiere Party Rentals
12.2018 - 01.2020

Door-to-Door Sales Representative

Sunpowerconsulting
10.2017 - 11.2018

Sales Associate

Jiffy Lube
09.2016 - 08.2017

Associate of Science - Mechanical Engineering

California State University, Los Angeles

High School Diploma -

Animo Pat Brown Charter High School

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Kevin Alberto Alduenda Vargas