Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
Timeline
AccountManager
Kevin B. Hahn

Kevin B. Hahn

Daytona Beach,United States

Summary

Innovative and goal-oriented Customer Success Management professional committed to customer excellence. Dedicated team player skilled at mediation and conflict resolution. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enjoys working independently and partnering with coworkers to promote an engaged, empowering work culture.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Partner Program Manager, Order Support Manager, AE

Velosio
12.2017 - 09.2022
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Collaborated with other teams to identify and resolve partner issues quickly and professionally.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences for enablement/onboarding.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Provided technical support to customers, partners, and internal employees for troubleshooting technical issues and providing solutions.

Customer Success Manager, Inside Account Exec

Microsoft
12.2013 - 11.2017
  • Recommended new products and services to customers.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Prospected and secured new business through telesales and relationship building.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Met or exceeded sales targets and quotas to contribute to theoverall sales goals and revenue of the company.

Account Executive, Customer Success Manager

Dell Technologies
06.2008 - 11.2013
  • Prepared additional quotes for current clients to upsell products and services.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
  • Managed sales cycle to maintain solid customer base.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Met and exceeded service level goals to achieve standards and expectations.

Education

Bachelor Of Arts - Organization Communications

Texas State University
San Marcos, TX
06.2000

Skills

  • Program Leadership
  • Change Management
  • Customer Experience Control
  • Sales and Marketing
  • Policy and Procedure Improvement
  • Time Management
  • Critical Thinking
  • Strategic Direction
  • Customer and Personnel Training
  • Performance Tracking and Evaluations
  • Process Improvement
  • Program Development and Management

Certification

Microsoft: "Pitch Perfect Certification" Dynamics 365, "Pitch Perfect Certification" - Cloud First with Azure.

LinkedIn Learning Certifications: Sales- Customer Success, Customer Experience: Journey Mapping, Customer

Success Management fundamentals, Customer Service: Problem-Solving and Troubleshooting, The 10 Pillars of Customer Experience.

Accomplishments

Velosio Torch Award Winner March 2020

•Dell Inc. Awarded "Bronze" for Outstanding Performance Global CSMB for Q2 FY11

•Dell Inc. Awarded "Gold," "Retention Rep of the Quarter," for Q1 FY11 at Circle of Excellence

•Dell Inc. Awarded "Legendary Customer Experience" for Q4 FY'10 at Circle of Excellence

•Dell Inc. Awarded "Bronze" for Outstanding Performance Global CSMB for Q1 FY11

•Dell Inc. Awarded “RoQ Champion, Top of the RoQ in Retention Q4 FY10

•Dell Inc. Awarded “Club Fitty” for 50 % Close Rate for the Quarter for Q1 FY11 Ret. Agent

•Dell Inc. Awarded “Perfect Call” Dell Consumer Sales Retention Q4 FY'10

•Dell Inc. Conceptualized and created an original Service Plan offering for Dell Global CSMB

Timeline

Partner Program Manager, Order Support Manager, AE

Velosio
12.2017 - 09.2022

Customer Success Manager, Inside Account Exec

Microsoft
12.2013 - 11.2017

Account Executive, Customer Success Manager

Dell Technologies
06.2008 - 11.2013

Bachelor Of Arts - Organization Communications

Texas State University

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Kevin B. Hahn