Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin C. Williams

Edgewood,MD

Summary

Entry-level Help desk Intern with CompTIA Security + certification , offering a solid foundation in technical support and IT operations . Proven ability to exceed performance goals while improving customer service and satisfaction . Skilled in troubleshooting , equipment management and fostering effective teamwork across departments to enhance productivity and ensure operational efficiency .

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Material Handler Intern

AC Power
06.2025 - Current
  • Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
  • Collaborated with team members to streamline material flow and optimize storage solutions.
  • Conducted regular inspections of equipment to ensure proper maintenance and functionality.
  • Transported inventory items to appropriate locations.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
  • I occasionally do electrical work in the field if needed.

Entry-level Helpdesk Intern

Army Testing and Evaluation
10.2024 - 01.2025
  • Monitor and organize inventory of IT assets and supplies .
  • Guide users through common software issues in Microsoft Office applications .
  • Set up basic workstation equipment such as monitors , keyboards , filing cabinets and power supplies .
  • Provide support via telephone and email with software installation and printer connectivity .
  • Analyze problems and work with teams to develop solutions .
  • Support team in their daily tasks by reducing workload burdens and allowing for increased focus on higher-priority assignments .

Lead High Reach Operator

Kohls's Warehouse
09.2022 - 09.2024
  • Manage warehouse operations and verify proper shipment procedures.
  • Help train new employees in safe practices and warehouse procedures.
  • Use handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operate forklifts, pallet jacks and other equipment to transport materials.
  • Exceed performance targets by demonstrating efficient problem-solving skills, attention to detail, and effective time management.

Assistant Material Handler Intern

AC Power
05.2018 - 09.2018
  • Developed and improved commonly used tools and systems.
  • Provided technical support to clients while addressing concerns regarding material properties and compatibility.
  • Maintained and organized a clean work area to ensure safety and efficiency.
  • Verified inventory quantities against shipment records to ensure accuracy.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.

Customer Service Associate

Wegmans
01.2016 - 09.2022
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Reduced transaction inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and performance by monitoring team members productivity and providing feedback.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Harford Community College :
Bel Air, MD

High School Diploma -

Edgewood High School
Edgewood, MD
06.2020

Skills

  • Desktop Support
  • Data Entry
  • CompTIA Security Knowledge
  • Material Handling
  • Adaptability
  • Cross-functional Teamwork
  • Equipment Operation/Maintenance
  • Quality Assessment and Assurance
  • Hardware Setup and Maintenance
  • IT Troubleshooting
  • Chain of custody protocols
  • Documentation producers
  • Compliance reporting

Certification

  • CompTIA Security+ Certification- Completed: April 2025

Timeline

Assistant Material Handler Intern

AC Power
06.2025 - Current

Entry-level Helpdesk Intern

Army Testing and Evaluation
10.2024 - 01.2025

Lead High Reach Operator

Kohls's Warehouse
09.2022 - 09.2024

Assistant Material Handler Intern

AC Power
05.2018 - 09.2018

Customer Service Associate

Wegmans
01.2016 - 09.2022

Harford Community College :

High School Diploma -

Edgewood High School

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