Wolfgang Hendrickson
Farson,WY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Security experienced and diligent professional skilled at protecting personnel and secure documents. Adept at maintaining safety, delivering orders quickly and meeting all client's needs. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Private Security Officer
Allied Universal Security Services
01.2020 - 09.2022
Enhanced client safety by conducting thorough security patrols and monitoring surveillance systems
Prevented unauthorized access to facilities by diligently checking identification and managing visitor logs
Collaborated with law enforcement agencies during investigations, providing valuable information and assistance
Established strong relationships with clients, ensuring clear communication channels for addressing concerns or issues
Fine Dining Serving Captain
Gage Personnel
10.2015 - 10.2019
Consistently provided superior customer service to thousands of diners
Trained new servers on fine dining etiquette and company standards, improving overall team performance
Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
Personal Assistant / In-Home Aide
Confidential Client
08.2014 - 12.2018
Enhanced client's productivity by managing schedules, organizing meetings, and overseeing correspondence
Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately
Identified areas of improvement for clients' operations, implementing targeted solutions to increase productivity
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Vocational Training
Daivergent Inc.
Remote 08.2023 - 12.2023
Associate of Arts - Business Administration And Management
Consolidated School of Business
Timeline
Vocational Training
Daivergent Inc.
08.2023 - 12.2023
Web Designer Certificate
06-2022
Private Security Officer
Allied Universal Security Services
01.2020 - 09.2022
Fine Dining Serving Captain
Gage Personnel
10.2015 - 10.2019
Personal Assistant / In-Home Aide
Confidential Client
08.2014 - 12.2018
Associate of Arts - Business Administration And Management
Consolidated School of Business
Accomplishments
- Designed and developed a hypothetical business website using pure HTML via the Brackets program.
- Featured a custom-built navigation bar, diverse web pages, and integrated imagery.
- Crafted a personal website using a blend of content management systems as the capstone project for my web design course.
- Gained hands-on experience with Wordpress, Pixels, Shopify, Mailchimp, and Wix.
- Immersive training covering software such as Jira, Cybersecurity tools, Any Desk, Chrome Remote Desktop, Zoom, and Google Meets.
- Foundations of User Experience (UX) Design
- Start the UX Design process: Empathize, Define, and Ideate
- Build Wireframes and Low-Fidelity Prototypes
- Conduct UX Research and Test Early Concepts
- Create High-Fidelity Designs and Prototypes in Figma
- Build Dynamic User Interfaces (UI) for websites
- Design a User Experience for Social Good and Prepare for Jobs
Projects:
Red Nose Tavern
Wicked West (Active)
Professional Development:
9-Week Intensive Training
April 2023 – June 2023
Google UX Design Coursera program
January 2023 – November 2023
Additional Information
Skills:
- Web Development & Design: Proficient in HTML, CSS, Dreamweaver, and JavaScript.
- Graphic Design: Adept in Adobe Illustrator, XD, Figma, Photoshop, and multimedia animation via Adobe Animate.
- Content Management Systems: Experienced with WordPress, Shopify, Mailchimp, and Wix.
- Collaboration Tools: Familiar with Jira, AnyDesk, Chrome Remote Desktop, Zoom, and Google Meets.
- Other: Knowledge in Cybersecurity and PHP.
Certification
Web Designer Certificate
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