Kevin Cole Reagor
Mustang
Summary
Dynamic logistics and team management professional with a proven track record at Kramer Productions, adept in strategic sourcing and mentoring. Streamlined operations by overhauling inventory systems and enhancing team performance, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in lean principles and client relationship management, consistently driving process improvements and sales opportunities.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Logistics Manager
Kramer Productions
10.2023 - Current
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Reviewed established business practices and improved processes to reduce expenses.
- Prospected for leads to build pipeline and convert to sales opportunities.
AVL Technician
Self-Employed
03.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Shift Manager
Raising Cane's Restaurants
06.2022 - 02.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
Central Tech AVL Technician Intern
Life.Church
01.2021 - 03.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Tested systems, noting issues and completing preventive maintenance.
Assistant Director of Quality
Chick-fil-A
05.2014 - 02.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved marketing to attract new customers and promote business.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Shift Manager
Raising Canes
05.2020 - 12.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Education
Associate of Arts - Criminal Justice
Rose State College
Midwest City, OK05-2021
Skills
- Lean principles
- Distribution strategy
- Mentoring and training
- Client relationship management
- Strategic sourcing
- Data analysis
- Purchasing management
- Data entry
- Task prioritization
Timeline
Logistics Manager
Kramer Productions
10.2023 - Current
AVL Technician
Self-Employed
03.2023 - Current
Shift Manager
Raising Cane's Restaurants
06.2022 - 02.2023
Central Tech AVL Technician Intern
Life.Church
01.2021 - 03.2022
Shift Manager
Raising Canes
05.2020 - 12.2020
Assistant Director of Quality
Chick-fil-A
05.2014 - 02.2022
Associate of Arts - Criminal Justice
Rose State College
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