KEVIN D. HALL
Danville,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Account Manager
TrueBlue
09.2022 - 09.2023
- Maintain the relationship between tkDC and Staff Management SMX by having an on-site presence, holding staff meetings and consistently cultivating communication lines between SMX and tkDC
- Handled and processed all payroll functions through Synerion as well as attendance and disciplinary actions
- Oversaw all recruitment and hiring functions and coordinated with TK's production manager for employee placements
- Coordinated weekly and at times biweekly orientations
- Handle all evaluations, coaching and counseling of employees
- Was tasked to hire and maintain a minimum of 42 employees however have constantly exceeded that margin and almost doubled staffing.
Supervisor
Dawson Logistics, LLC
11.2019 - 09.2022
- Lead supervisor on 2nd shift with a staff of 4 employees
- Oversee the loading dock inbound/outbound shipments
- Maintain cleanliness of the warehouse, assure orders are being pulled properly, do cycle counts
- Handle and record all damaged/returns
- Coordinate replenishment in pick slots for operators
- Maintain product on dock and put away product accordingly.
Sales/Marketing Manager
Newton's Cleaning & Restoration
03.2019 - 06.2019
- Work assigned territory maintaining current relationships and develop new ones with prospective clients
- Provide estimates and write up price quotes
- Handle all aspects of social media and marketing
- Network with local businesses seek opportunities to promote the company brand.
Press Operator
Danville Metal Stamping
11.2017 - 06.2018
- Operate various press machines to make parts
- Identify defective or damaged product, report to supervisor and properly dispose of according to company standards
- Keep accurate account of measurements to assure all product specifications are met
- Properly package parts to be cleaned and moved to the next stage of production
- Maintain a clean work environment be cleaning press machines and work area
- Pulling various press gauges with forklifts and setting up the work station for orders.
Assistant Customer Service Manager
Genpact
08.2014 - 06.2017
- Interviewed, hire and train new quality customer service representatives
- Manage a team of 12-15 agents with the responsibility of improving and consistently meeting 80% or above in quality performance
- Effectively communicated with team members to maintain clearly defined expectations
- Reporting for weekly vendor client summary conference calls
- Reporting agent production and performance to assure we met SLA's
- Monitoring/coaching DSAT's to determine client satisfaction how it correlates the agents handling of calls
- Maintaining effective lines of communication between agents in order to manage attrition
- Keeping accurate accounts of PTO and reporting accordingly to HR, staffing, etc
- To assure schedule adherence
- Developing agents via live listening, side by sides and coaching sessions
- Keeping the focus on hitting and maintaining all metrics set by the client.
Wet/Dry End Operator
Viscofan
05.2011 - 08.2014
- Monitor casing as it flows from extrusion to the dryers
- Tie in cut casing and monitor for any breaks as it passes through dryer
- Maintain proper sizing of casing by shooting air into lines of casing in question on the dry end
- Check all line to assure quality and integrity of product is maintained
- Use various gauges to check for proper sizing as casing rolls on the spool and pull it once it's ready for transport
- Pull all reels of casing and package for shipping to various locations.
Family Advocate
ECICAA
09.2008 - 05.2011
- Promote parent involvement programs which encourage the education, social and emotional development of all Head Start families
- Engage in regular motivational communication with parents and children
- Provide education, information and support using documented home visits, parent contacts and parent meetings
- Operate as a liaison between child care and home settings in the area of education and child development
- Provide information relative to Head Start health and nutrition requirements
- Arrange for dental, vision screening and maintain all health records as mandated.
Education
Danville High School
Danville, ILGarden City College
Garden City, KSParkland College
Champaign, ILSkills
- Sales & sales management
- Marketing
- Business Development
- Microsoft Office Suite
- CRM Software
- Telemarketing
- Leadership
- Data analysis skills
- Manufacturing
- Negotiation
- Pricing
- Account management
- CRM software
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
TrueBlue
09.2022 - 09.2023
Supervisor
Dawson Logistics, LLC
11.2019 - 09.2022
Sales/Marketing Manager
Newton's Cleaning & Restoration
03.2019 - 06.2019
Press Operator
Danville Metal Stamping
11.2017 - 06.2018
Assistant Customer Service Manager
Genpact
08.2014 - 06.2017
Wet/Dry End Operator
Viscofan
05.2011 - 08.2014
Family Advocate
ECICAA
09.2008 - 05.2011
Danville High School
Garden City College
Parkland College
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