Kevin D. Johnson Hayes Jr.
Brentwood,CA
Overview
19
19
years of professional experience
Work History
Sales Agent
Assurance Wireless
Antioch, CA
01.2026 - 02.2026
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Utilized CRM software to track sales activities and manage customer interactions.
- Conducted needs assessments to identify suitable products for client requirements.
- Trained new sales agents on effective sales techniques and product knowledge.
- Implemented strategies that improved customer retention rates through follow-up communications.
- Analyzed market trends to inform sales strategies and product offerings.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Mentored junior agents, fostering a high-performance team environment focused on results.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Shift Lead
Jamba Juice
Walnut Creek, CA
01.2025 - 12.2025
- Oversaw daily operations, ensuring quality and efficiency in product preparation and customer service.
- Trained and mentored team members on product knowledge and operational procedures.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Resolved customer inquiries and complaints, fostering a positive dining experience.
- Conducted regular staff meetings to communicate goals, expectations, and performance feedback.
- Monitored compliance with health and safety regulations during all shifts to ensure safe working conditions.
- Collaborated with management to develop promotional strategies that increased sales during peak periods.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Shift Leader
Sourdough & Co
Windsor, CA
07.2024 - 12.2024
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak service hours.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Cook
Diner
Clearlake, CA
04.2023 - 07.2024
- Prepared diverse menu items in accordance with established recipes and quality standards.
- Ensured kitchen cleanliness and compliance with health and safety regulations.
- Trained junior cooks on food preparation techniques and kitchen protocols.
- Streamlined food preparation processes, enhancing kitchen efficiency during peak hours.
- Collaborated with front-of-house staff to ensure timely meal service and customer satisfaction.
- Implemented new cooking techniques, improving dish presentation and flavor profiles.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Delivery Driver
Pizza Hut
Antioch, CA
05.2021 - 08.2022
- Delivered orders efficiently, ensuring customer satisfaction and timely service.
- Navigated routes using GPS technology to optimize delivery times.
- Maintained cleanliness and organization of delivery vehicle for safety compliance.
- Assisted in training new drivers on operational procedures and best practices.
Delivery Driver
Eagle Eye Express
Oakley, CA
03.2021 - 09.2021
- Load packages onto van for delivery
- Efficiently record deliver and placement of packages using a handheld device
- Maintain communication with dispatch
- Safely operate company vehicle
- Deliver packages to customers on assigned routes
- Lift packages up to 50lbs
Oil Changers
Concord, CA
11.2020 - 03.2021
- Create work order orders for service rendered
- Enter car information in the computer
- Safely guide vehicles into the service bay
- Verify service and safety requirements
- Remove and replace oil filter and communicate with crew to release oil
Harmony Home
Martinez, CA
09.2019 - 11.2020
- Serve as a companion to clients with disabilities
- Transport client to and from appointments, and activities
- Medicine management
- Prepare meals, shop for groceries or other essentials
Sterile Processing Technician externship
Kaiser Permanente
San Francisco, CA
01.2019 - 01.2019
- Decontaminated and sterilized medical equipment
CRDN
Concord, CA
01.2018 - 01.2019
- Restored textiles and electronics due to fire damage
Cheesecake Factory
Walnut Creek, CA
01.2016 - 01.2018
- Dish washer, used a machine to make sure dishing were clean and restocked the self for the servers
- Cooked pre-prepped appetizer and plated for customers
Heartland America
MN
04.2015 - 11.2015
- Call Center, took calls for customer buying products and placing their orders
Taco Bell
Shakopee, MN
01.2015 - 04.2015
- Cashier
- Cook
Sylvia's Country Kitchen
Antioch, CA
11.2014 - 03.2015
- Host, greet and seat guest; took and delivered beverage orders, cleaning tables
MOS 25N Nodal Network Operator
United States Army
02.2014 - 11.2014
Cashier/Cook
Panda Express
Walnut Creek, CA
12.2013 - 02.2014
Sales Rep
Tuesday Morning
Antioch, CA
09.2012 - 12.2012
- Cashier, unloading boxes off trucks, keeping aisle clean and stacking shelves
Bay Area Resource Center, Parker Elementary
Oakland, CA
03.2012 - 06.2012
- Mentor taught teamwork, respect, and assisted with homework
Elyse Duckett
06.2010 - 08.2010
- Put together outdoor decks and painted
Gardener
Othoria Hopes
01.2007 - 01.2010
- Maintain backyard by pulling the weeds, watering and cutting the grass
Education
Sterile Processing Technician - undefined
Contra Costa Medical Career College
Antioch, CA08-2019
High School - undefined
Rudsdale High School
Oakland, CA01-2012
Skills
- MS Office (Word, Excel, PowerPoint)
- Customer Service
- Customer Pickup
- Handyman
- Product Assembler
Accomplishments
- Perfect Attendance Award, Rudsdale High School, Oakland, CA
- Summer Studio Culinary Arts Program, San Francisco, CA June 2012
Timeline
Sales Agent
Assurance Wireless
01.2026 - 02.2026
Shift Lead
Jamba Juice
01.2025 - 12.2025
Shift Leader
Sourdough & Co
07.2024 - 12.2024
Cook
Diner
04.2023 - 07.2024
Delivery Driver
Pizza Hut
05.2021 - 08.2022
Delivery Driver
Eagle Eye Express
03.2021 - 09.2021
Oil Changers
11.2020 - 03.2021
Harmony Home
09.2019 - 11.2020
Sterile Processing Technician externship
Kaiser Permanente
01.2019 - 01.2019
CRDN
01.2018 - 01.2019
Cheesecake Factory
01.2016 - 01.2018
Heartland America
04.2015 - 11.2015
Taco Bell
01.2015 - 04.2015
Sylvia's Country Kitchen
11.2014 - 03.2015
MOS 25N Nodal Network Operator
United States Army
02.2014 - 11.2014
Cashier/Cook
Panda Express
12.2013 - 02.2014
Sales Rep
Tuesday Morning
09.2012 - 12.2012
Bay Area Resource Center, Parker Elementary
03.2012 - 06.2012
Elyse Duckett
06.2010 - 08.2010
Gardener
Othoria Hopes
01.2007 - 01.2010
Sterile Processing Technician - undefined
Contra Costa Medical Career College
High School - undefined
Rudsdale High School