Kevine Thomas
New Orleans,LA
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Makeready
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Front Desk Receptionist
Doubletree By Hilton
01.2020 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
SPPlus
02.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
L.W. Higgins High School
Marrero, LA05.2017
Skills
- Critical Thinking
- Active Listening
- Microsoft Word
- Complex Problem-Solving
- Reading Comprehension
- Exceptional Communicator
- Human Anatomy and Physiology
- Specimen Labeling Procedures
- Hazardous Waste and Disposal
- Specimen Collection
- Patient Health Information Access
- HIPAA and Confidentiality Compliance
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Timeline
Waitress
Makeready
04.2022 - Current
Front Desk Receptionist
Doubletree By Hilton
01.2020 - 04.2022
Customer Service Representative
SPPlus
02.2018 - 01.2020
High School Diploma -
L.W. Higgins High School
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