Kevineisha Reed
Health care
Los Angeles,CA
Summary
Well-rounded professional backed by 4+ years of patient care experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure quality. Maintain and assure patient privacy and confidentiality. Regarded as a natural people person with strong interpersonal communication skills. Build trust and respect by consistently meeting and exceeding expectations. Dependable team player who works collaboratively with staff to promote quality customer service.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Edward A Mena Inc
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Referral Coordinator
Edward A Mena Inc
01.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
Residential Support Staff
RozHome Care
03.2022 - 01.2024
- Provide emotional support and personal care assistance to residents – personal hygiene, feeding, and mobility
- Promote a safe, clean, and organized environment for autistic children
- Comply with policies and procedures and abide by HIPAA guidelines to protect privacy
- Observe, report, and document resident conditions and activities
Direct Support Professional
BMW Loved Ones
03.2021 - 05.2022
- Provided excellent customer service, answered inbound telephone calls, and routed calls accordingly
- Maintained a safe, supportive environment for individuals with intellectual and developmental disabilities which fostered growth and rehabilitation for the development of skills
- Complete light housekeeping duties, prepared and served meals, and provided support tailored to the needs of each individual
- Participated in the physical care, behavioral intervention, and activities of daily living – hygiene and mobility
- Safeguarded the confidentiality of private information
Security Guard
G4S Secure Solutions
01.2019 - 01.2021
- Patrolled property, monitored cameras, wrote reports, and investigated suspicious activity
- Remained aware of surroundings, maintained a professional image, and demonstrated excellent customer service
- Kept thorough and accurate records of activities
Security Guard
Allied Universal
01.2017 - 01.2019
- Patrolled property, monitored cameras, wrote reports, and investigated suspicious activity
- Remained aware of surroundings, maintained a professional image, and demonstrated excellent customer service
- Kept thorough and accurate records of activities
Education
Training – Direct Support Professional -
California Department of Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2023
High School Diploma -
Someday Enrichment Charter Action
Los Angeles, CA08.2016
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Front Office Operations
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Scheduling
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Insurance Verification
- Medical Office Procedures
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Additional Information
Current job title as medical receptionist / referral coordinator, I also was trained and gained skills in how to room and vital patients.
Timeline
Medical Receptionist
Edward A Mena Inc
01.2024 - Current
Referral Coordinator
Edward A Mena Inc
01.2024 - Current
Residential Support Staff
RozHome Care
03.2022 - 01.2024
Direct Support Professional
BMW Loved Ones
03.2021 - 05.2022
Security Guard
G4S Secure Solutions
01.2019 - 01.2021
Security Guard
Allied Universal
01.2017 - 01.2019
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Training – Direct Support Professional -
California Department of Education
High School Diploma -
Someday Enrichment Charter Action
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