Kevin Franco
Las Vegas,nevada
Summary
Motivated and dedicated HVAC student with hands-on training and a strong foundation in heating, ventilation, and air conditioning systems. Known for a solid work ethic, attention to detail, and a passion for learning and improving technical skills. Experienced in managerial, customer service, and teamwork roles, with a proven track record of leading teams and providing exceptional customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandising Executive
Neon Global
Las Vegas, NV
01.2023 - 04.2024
- Coordinated seasonal merchandise transitions, efficiently managing the allocation of space for new products while maintaining an organized retail environment.
- Maintained open lines of communication with store managers, ensuring timely resolution of issues related to merchandising execution.
- Streamlined ordering processes through the implementation of a centralized system, improving efficiency across multiple locations.
Box Office Attendant
Avengers Station
Las Vegas, NV
04.2021 - 12.2023
- Maintained up-to-date knowledge of current and upcoming events, providing informed recommendations to patrons.
- Educated patrons on exhibit policies, promoting a safe and enjoyable entertainment environment.
- Effectively resolved customer issues through clear communication and problem-solving skills.
Customer Service Advisor
Best Buy
Las Vegas, NV
09.2020 - 02.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner..
- Implemented strategies to reduce average handling time without compromising on service quality.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
Education
Associate of Applied Science - Air Conditioning Technology - Central Plant
College of Southern Nevada
Las Vegas, NV05-2026
High School Diploma -
Del Sol Academy Of The Performing Arts
Las Vegas, NV05-2019
Skills
- Mechanical troubleshooting
- Electrical troubleshooting
- Hand Tools
- HVAC/R
Certification
- EPA 608 Universal Certification
- ESCO Gas Heating Certification
- Drivers Licence
Languages
English
Spanish
Timeline
Merchandising Executive
Neon Global
01.2023 - 04.2024
Box Office Attendant
Avengers Station
04.2021 - 12.2023
Customer Service Advisor
Best Buy
09.2020 - 02.2021
Associate of Applied Science - Air Conditioning Technology - Central Plant
College of Southern Nevada
High School Diploma -
Del Sol Academy Of The Performing Arts
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