Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
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Kevin George Reji

Accounting Assistant
Phoenix,AZ

Summary

Dynamic professional with a diverse background encompassing Accounting, Customer Service, and Warehouse Operations. With over 4 years of experience in various roles, I bring a unique blend of skills and expertise to the table. Skilled in managing financial records and transactions within a church office setting, ensuring accuracy and compliance with regulations. Demonstrated ability to deliver exceptional customer service and support team operations as a Customer Service Assistant. Proficient in warehouse tasks, including loading, unloading, and inventory management. Collaborative team player known for maintaining high standards of quality and efficiency.

Recognized for adaptability and a strong work ethic, with a willingness to learn and excel in any role. Eager to leverage existing skills and knowledge while embracing new challenges and opportunities for growth. Ready to be trained and developed to meet the specific needs of the position, contributing effectively to the success of the team and organization.

Overview

2
2
years of professional experience
1
1
Certification
3
3
Languages

Work History

Warehouse Associate

Amazon LLC
6 2023 - 1 2024
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Loaded and unloaded materials onto trucks for fast shipment.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Handled returned items according to company policies, ensuring proper documentation and restocking.
  • Trained new employees in safe practices and warehouse procedures.
  • Verified quantity and description of received materials by checking against packing lists.
  • Shipped materials and performed boxing, packing, labeling, and document preparation.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Cultivated interpersonal skills by building positive relationships.
  • Identified and provided solutions to problems.
  • Maintained a strong work ethic, self-motivation, and a sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.

Lead Customer Service Representative

Circle K
07.2021 - 05.2023
  • Provided exceptional service and resolved complex issues with tact and diplomacy.
  • Built positive relationships with customers, increasing customer satisfaction and loyalty.
  • Trained and mentored new employees, ensuring they met performance standards.
  • Increased team efficiency by monitoring productivity and providing feedback.
  • Established positive relationships with clients through regular follow-ups and personalized service.
  • Managed timely replacement of damaged or missing products to maintain inventory integrity.
  • Collaborated with staff to enhance customer service experience and exceed team goals.
  • Addressed customer complaints promptly, resulting in a significant reduction in escalations.
  • Bolstered customer retention by creating unique discount options and promoting new product lines.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas to enhance the customer experience.
  • Responded to customer requests with tailored recommendations to address their needs.
  • Recommended and obtained out-of-stock products based on customer requests.
  • Monitored cash drawers and maintained adequate cash supply.
  • Developed strong organizational and communication skills.
  • Adapted quickly to new situations and reduced process inconsistencies.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Reviewed associate performance to identify training needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Bachelor of Science - Accounting

Arizona State University
Tempe, AZ
05.2001 -

Associate of Business Administration - Accounting

Eastern Arizona College
Thatcher, AZ
05.2001 -

Skills

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Certification

Food Handler Certification

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programs

Timeline

Lead Customer Service Representative

Circle K
07.2021 - 05.2023

Bachelor of Science - Accounting

Arizona State University
05.2001 -

Associate of Business Administration - Accounting

Eastern Arizona College
05.2001 -

Warehouse Associate

Amazon LLC
6 2023 - 1 2024

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Kevin George RejiAccounting Assistant