Summary
Overview
Work History
Education
Skills
Team Oriented
Marketing Strategist
Acknowledgements
Languages
Customer Experience
Leadership Experience
Timeline
Generic

Kevin I Santiago

Summary

Has consistently outperformed sales targets, demonstrating a strong drive to lead and exceed expectations. Takes initiative to go above and beyond to support team goals, while also providing guidance and mentorship to colleagues. Organizes and assists with team meetings and training sessions. Supports colleagues by being reliable, dependable, and trustworthy in executing team goals.

Overview

10
10
years of professional experience

Work History

Client Advisor

GUCCI
01.2022 - Current
  • Assisted clients with inquiries about merchandising questions, product concerns, and escalations via Live Chat, text, and email.
  • Supported new staff in training focused on client relations, sales, order management, and client retention.
  • Boosted online sales by conducting regular outreach and follow-ups with clients.
  • Led and organized team meetings focused on sales performance, client retention, and marketing outreach strategies.
  • Contributed as a full member of the client advisor team, helping to implement new practices and improve team operations.

Omni Associate

Bergdorf Goodman
01.2021 - 01.2022
  • Fulfilled online orders for name brand vendors such as Gucci, Tom Ford, and Dior.
  • Consistently met company quotas by prioritizing and cultivating strong client relationships.
  • Enhanced the customer pick-up experience by ensuring efficient and smooth transitions of orders from the holding area.
  • Focused on building and maintaining customer relationships to ensure high levels of client satisfaction.

Product Supervisor

Banana Republic
01.2016 - 01.2020
  • Maintained and organized products on the sales floor to ensure an optimal customer experience.
  • Assisted customers by offering styling tips and information on new and upcoming collections.
  • Oversaw inventory and truck shipments, ensuring accurate stock levels for shift managers to complete floor updates.
  • Conducted trainings for new staff, familiarizing themselves with Gap Inc. policies and procedures.
  • Directed the creative visuals on the sales floor to enhance the overall shopping experience for customers.

Education

B.S - Business Management

New Jersey City University
05.2026

Skills

  • Salesforce
  • Powerfront
  • Inside Experience
  • Microsoft suite
  • Google suite
  • Excel
  • Client relations
  • Sales management
  • Customer engagement
  • Training development

Team Oriented

  • Consistently fosters a collaborative environment by supporting colleagues, sharing insights, and contributing to team goals.
  • Strives to be a reliable team member, stepping in to assist where needed and encouraging a culture of mutual support.
  • Regularly participates in all team meetings.
  • Organizes task-forces to support company initiatives.

Marketing Strategist

  • With a strong focus on driving sales, has utilized customer engagement initiatives to appeal to consumers and clients.
  • Analyzes consumer patterns and uses marketing strategies to promote upcoming collection releases to previous clients.
  • Strives to have a deeper understanding of consumer trends to implement creative strategies that enhance client loyalty.

Acknowledgements

 Top 3 Region Earner in Written Communications 2023

2024/25 Master Client Advisor

2024 Top performer G9 Americas

Languages

  • English
  • Spanish

Customer Experience

  • Provides a personalized service, anticipates client needs, and offers tailored recommendations based on needs.
  • Centers the client experience, prioritizing that they feel valued.
  • Dedicated to client satisfaction by promptly resolving concerns and fostering long term relationships to promote client retention.

Leadership Experience

  • Has consistently outperformed sales targets, demonstrating a strong drive to lead and exceed expectations.
  • Takes initiative to go above and beyond to support team goals, while also providing guidance and mentorship to colleagues.
  • Organizes and assists with team meetings and training sessions.
  • Supports colleagues by being reliable, dependable, and trustworthy in executing team goals.

Timeline

Client Advisor

GUCCI
01.2022 - Current

Omni Associate

Bergdorf Goodman
01.2021 - 01.2022

Product Supervisor

Banana Republic
01.2016 - 01.2020

B.S - Business Management

New Jersey City University