Kevin J. Lewis
McDonough,Georgia
Summary
Highly organized and detail-oriented leader who successfully manages projects, plans productions and leads teams. Experienced in budget management and client engagement. Offering engaging and pleasant personality with expertise improving customer relationships. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skills that are transferable across any industry. Extensive experience with start-ups and transforming small units into high-performance large units with increased revenue.
Overview
20
20
years of professional experience
Work History
Henry County Government, County Commissioner District
01.2023 - Current
- Responsible for oversight of county government to include planning and zoning, public safety, economic development, constituent services.
Director
PrimeFlight Aviation Services
10.2018 - 09.2021
- Responsible for managing several contracts with various airlines related to wheelchair services, aircraft appearance, deicing services, VIP escort, fueling operations, ground handling, and facilities cleaning and maintenance.
- Managed over three hundred employees and annual revenues of more than six million dollars.
- Responsible for business development, client support, training and compliance, P&L, safety standards.
- Doubled revenue within a three year period.
- Decreased usage of overtime by 80%.
- Increased ROI from 3% to 17% within three-year period.
Assistant Station Manager
Southwest Airlines
07.2016 - 09.2018
- Managed Ticket Counter, International Counter, Concourse, BSO and T-Point areas.
- Ensured compliance with regulations, policies and procedures pertaining to airport functions.
- Represented Southwest Airlines at airport meetings.
- Ensured compliance with local service standards
- Had oversight of four vendor accounts (TBI, Prospect, BAGS, Inc., Traveliance)
- Served as Project leader for several airline integration, conversion, and process improvement initiatives.
- Handled all budget components relating to customer service and operations.
Station Manager
05.2015 - 06.2016
- Managed all aspects of operation.
- Ensured compliance with regulations, policies and procedures pertaining to airport functions.
- Represented Southwest Airlines at airport and community meetings.
- Responsible for local service standards.
- Responsible for bringing the station from the lowest quartile of performance within the company to the highest quartile within one year.
- Responsible for multi- million-dollar budget encompassing payroll, billing, cargo, safety, and training.
Customer Service Manager/Manager
09.2012 - 05.2015
- Managed Ticket Counter, International Counter, BSO and T-Point areas
- Ensured compliance with regulations, policies and procedures pertaining to airport functions.
- Represented Southwest Airlines at airport meetings.
- Established local service standards.
- Oversight of four vendor accounts (TBI, Prospect, BAGS, Inc., Travelliance)
- Served as project leader for several conversion and process improvement initiatives for integration of AirTran Airways and Southwest Airlines.
Senior Customer Service Manager
AirTran Airways
05.2007 - 09.2012
- Served as hiring manager for all customer service personnel.
- Ensured compliance with regulations, policies and procedures pertaining to airport functions.
- Monitored local service standards.
- Oversight of three vendor accounts: Crowne Solutions (skycaps), BAGS, Inc.
- Served as Acting Director.
- Maintained oversight of staffing levels, payroll compliance, uniform standards, and codes of conduct for more than 300 agents, 36 supervisors, and 10 duty managers.
- Project manager for AirTran/Southwest during 2012 Maynard Jackson International concourse construction and opening.
Station Manager
AirTran Airways
04.2005 - 05.2007
- Established staffing levels and selected personnel.
- Developed crew member skills and evaluated performance.
- Ensured compliance with regulations, policies and procedures pertaining to airport functions.
- Oversight of annual budget of 3 million dollars.
- Established local service standards.
- Directed and controlled all fiscal activity within station.
- Represented company at airport management meetings and within the community.
Operations Duty Manager
02.2003 - 04.2005
- Managed on-time flight performance and all station activity, in conjunction with customer service, ramp, maintenance and flight operations departments
- Ensured compliance with federal regulations and safety goals
- Managed departmental payroll.
- Interacted daily with AirTran’s Systems Operation Control
- Conducted daily briefings regarding operations statistics, weather and maintenance issues affecting flight operations.
- Conducted employee reviews and evaluations.
- Enforced corporate standards for dress, conduct and attendance for thirty employees.
Education
Business Administration, Management
Morehouse College
Atlanta, GA1995
Skills
- Financial Reporting
- Negotiation
- Networking
- Budget Management
- Budgetary Controls
- Effective Interviewer
- Donor Management
- Hiring and Retention
- People Management
- Operational Reporting
- Verbal and Written Communication
- Organizational Development
- Crisis Management
- Charismatic Leader
- External and Public Relations
Additional Information
- SPECIAL AWARDS AND HONORS , 2018 Hartsfield-Jackson Shining Star Award, 2014 Graduate of Manager In Training (MIT) I, 2010 AirTran Airways Excellence Award, 2010 AirTran Airways President’s Award (Top Award in the Company-one person per year), 2009 Hartsfield-Jackson Shining Star Award for Customer Service, 2008 Hartsfield-Jackson Shining Star Award for Customer Service.
Affiliations
- Southern Region Advisory Board member of Wings Financial Credit Union- 2011-Present
- President of Station Managers' Association-Charlotte Douglas International Airport- 2006-2007
Timeline
Henry County Government, County Commissioner District
01.2023 - Current
Director
PrimeFlight Aviation Services
10.2018 - 09.2021
Assistant Station Manager
Southwest Airlines
07.2016 - 09.2018
Station Manager
05.2015 - 06.2016
Customer Service Manager/Manager
09.2012 - 05.2015
Senior Customer Service Manager
AirTran Airways
05.2007 - 09.2012
Station Manager
AirTran Airways
04.2005 - 05.2007
Operations Duty Manager
02.2003 - 04.2005
Business Administration, Management
Morehouse College
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