Kevin Lee Aldridge
Lodi,CA
Summary
Driven entrepreneur with a proven track record in strategic planning and quality assurance, notably at Empire Transport. Excelled in cultivating client relationships and implementing eco-friendly practices, achieving significant performance improvements. Skilled in scheduling, planning, and customer service, consistently delivering results beyond expectations with meticulous attention to detail and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Lawn Care Business Owner
Self Employed Services
03.2024 - Current
- Consulted with customers to assess lawn care needs, and propose optimal solutions.
- Gave customer lawn care bids.
- Did job as needed and on a timely manner.
- Manages and collects money monthly.
Owner/Operator Trucking Company Driver
Empire Transport
03.2004 - 03.2024
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Monitored and managed fuel consumption and expenses for management reporting.
- Maximized load safety by balancing, securing, and weighing products.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Dropped and hooked trailers and changed configuration of equipment.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Rio Linda Senior High
Rio Linda, United States06.1993
Skills
- Quality control measures
- Scheduling and Planning
- Eco-friendly Practices
- Training and mentoring
- Driven and Determined
- Strategic Decision-Making
- Customer Service
- Attention to Detail
- Customer Relations
- Strategic Planning
- Work Planning and Prioritization
- Quality Assurance
- Issue Resolution
- Performance Improvement
Timeline
Lawn Care Business Owner
Self Employed Services
03.2024 - Current
Owner/Operator Trucking Company Driver
Empire Transport
03.2004 - 03.2024
High School Diploma -
Rio Linda Senior High
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