Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Hobbies
Timeline
Hi, I’m

Kevin Leicht

Sebring,FL

Summary

I am a very quick learner. When given a new task or assignment I am able to demonstrate proficiently of this new task very rapidly. I come from a small town that is based off of name politics, which means I know how to best represent a company name in and outside of work. I am talented with customer service and obtaining and keeping new customers to any business. I am hard working, motivated and willing to do anything I am told to do without question. I am very talented when it come to sales, I am able to maintain composure under stress and still make the most money for the company without making the client feel like they have been taken advantage of.

Overview

4
years of professional experience
1
Certification

Work History

Myself
Sebring, FL

Custom Woodworker/Small Business Owner
03.2022 - Current

Job overview

  • Interacted well with customers to build connections and nurture relationships.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained and guided team members to maintain high productivity and performance metrics.

Pinecrest Golf Club
Avon Park, FL

Server
03.2022 - 03.2023

Job overview

  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances. Obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Checked guests' identification before serving alcoholic beverages.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported needs of about 25- person wait staff who attended to specific needs of countless customers daily for a fine dinning/bar restaurant with social relevancy and intentionality.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

The Church Of Jesus Christ Of Latter-day Saints
Baton Rouge, LA

Church Missionary
03.2020 - 03.2022

Job overview

  • Assisted with fundraising activities.
  • Facilitated religious classes and forums.
  • Attended meetings with religious leaders.
  • Educated members of congregation on religious beliefs and practices.
  • Prepared and delivered mission-related presentations to church and community groups.
  • De-escalated and resolved conflicts between local peoples and missionary representatives.
  • Researched and wrote reports on global mission efforts across multiple countries.
  • Spearheaded fundraising efforts for international mission trips.
  • Built relationships with local and international mission organizations for successful partnerships.
  • Facilitated and directed outreach events for local communities in Louisiana, mississippi and Arkansas.
  • Supported religious leaders in performing various duties.
  • Participated in various outreach programs.
  • Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
  • Trained one new missionaries on effectively sharing word of sharing the gospel the way Christ would, service and how to listen with charity in Amite Louisiana community.
  • Wrote and delivered sermons.
  • Provided pastoral counseling to members of congregation.
  • Prepared and distributed religious materials.
  • Facilitated worship services, encouraging participation from congregation.
  • Provided guidance to members of congregation.
  • Maintained religious records and documents.
  • Coordinated and led weekly bible studies for missionary teams in diverse locations.
  • Assisted with organizing religious activities and services.

Del O'Murphy Partnership
Avon Park, FL

Ranch Hand
01.2020 - 03.2020

Job overview

  • Tracked technical improvements to save on ranch overhead.
  • Repaired equipment and animal living spaces.
  • Used time-management strength to cross-train associates to cover more areas without increasing expense.
  • Cared for about 2500 animals by feeding, watering, vaccinating and assisting with birthing.
  • Maintained safety when using equipment and tools by following established precautions.
  • Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
  • Assisted laborers by loading and unloading heavy machinery and equipment.
  • Worked with ranch hands to clean stables and riding areas.
  • Groomed horses to prepare for exhibitions.
  • Rotated animals between grazing areas to provide enough access to food.
  • Performed repairs and preventive maintenance on equipment and property.
  • Maintained condition of stock horses used to herd cattle.
  • Observed animals and notified supervisor of signs of illness.
  • Herded livestock using horses or ranch ATVs.
  • Trained part-time help in livestock care and ranch operations.
  • Maintained equipment and ranch structures.
  • Dipped or bathed animals with appropriate applications to control parasites.
  • Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Examined animals for signs of sickness and overall herd health.
  • Reported any property damage or concerns to supervisors and completed requested services to resolve.
  • Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
  • Moved livestock by herding animals to different ranch locations to avoid pasture damage.
  • Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
  • Completed invoices for bills of lading, sales receipts and supplies.
  • Branded and tagged livestock for proper identification and security when lost and stolen.
  • Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
  • Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.

Pinecrest Golf Club
Avon Park, FL

Server
08.2019 - 01.2020

Job overview

  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

BYU-Idaho
Online

Associate of Arts from Applied Business Management
12.2024

Sebring High School
Sebring, FL

High School Diploma
05.2019

Skills

  • Bill Computation
  • Quality Control
  • Menu Memorization
  • Seating Assignment Preparation
  • Sales Expertise
  • Price Memorization
  • Stocking and Replenishing
  • Business Management
  • Heavy Machinery Operation
  • Livestock Care
  • Farm and Ranch Operations
  • Worker Training
  • Safety Practices
  • Machinery Repair
  • Guest Services
  • Physical Dexterity
  • Grazing Management
  • Resident Support
  • Compassionate Care
  • Conflict Management
  • Group Facilitation
  • Budget Balancing
  • Training Proficiency
  • Fluency in Spanish
  • Business Growth and Retention
  • Human Resources Administration
  • Cost Control
  • Opportunity Identification
  • Business Management and Development
  • New Business Launch
  • Planning and Execution
  • Financial Management
  • Sales Oversight
  • Vision Implementation
  • Performance Monitoring and Evaluation
  • Business Growth and Retention
  • Human Resources Administration
  • Cost Control
  • Opportunity Identification
  • Business Management and Development
  • New Business Launch
  • Planning and Execution
  • Financial Management
  • Sales Oversight
  • Vision Implementation
  • Performance Monitoring and Evaluation
  • Cash Handling
  • Productivity Maximization
  • Assigning Tasks
  • Retail Sales
  • Persuasive Selling
  • Strategic Selling
  • Suggestive Selling
  • Providing Feedback
  • Time Management
  • Dispute Mediation
  • Customer Assistance
  • Product and Service Sales

Languages

Spanish
Professional Working

Certification

  • I am certified with Excel advance through BYU Pathways Connect Training - March 28th 2022-April 4th 2022.
  • Serve Safe Certification - Aug 2018-Current
  • Certified minister - March 2020 - March 2022

Accomplishments

  • Eagle Scout - March 2018
  • Senior Class Vice President 2019
  • Member of the National Honor Society 2017-2019
  • Marine Corps Semper Fidelis Music Award 2019

Hobbies

Love the outdoors

Building things from scratch

Woodworking

Enjoy being able to maintain, repair, clean and use firearms appropriately

I have a very wide and diverse range of hobbies and I'm always willing to learn more and be able to put in the time and effort to learn the hobbies to a professional scale.

Timeline

Custom Woodworker/Small Business Owner

Myself
03.2022 - Current

Server

Pinecrest Golf Club
03.2022 - 03.2023

Church Missionary

The Church Of Jesus Christ Of Latter-day Saints
03.2020 - 03.2022

Ranch Hand

Del O'Murphy Partnership
01.2020 - 03.2020

Server

Pinecrest Golf Club
08.2019 - 01.2020

BYU-Idaho

Associate of Arts from Applied Business Management

Sebring High School

High School Diploma

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Kevin Leicht