Kevin M. Lizak, Jr.
Brunswick,OH
Summary
Energetic, enthusiastic, and tireless Business Development Professional seeks a position with a company interested in stronger sales and growth of the entire team. Bringing a unique skill set based on goal-oriented planning offering excellent interpersonal and communication skills. Proven skills in hiring, developing, and retaining high-performance teams. A motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in sales ability training, revenue-generating, operational efficiency, and effectiveness.
Overview
25
25
years of professional experience
Work History
General Manager and Business Development
Glass Doctor
Cleveland, OH
02.2020 - 08.2022
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
- Investigated and addressed business development challenges to proactively mitigate problems
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures
- Enhanced revenues in several programs by implementing creative sales training techniques for staff
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings
- Developed short-term and long-term sales objectives and strategic plans to meet market needs
- Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Marketing – PPC, Social Media, Website, print and email campaigns
- Sales – Created and implemented consistent sales process and increased close rates by 20%
- Creation and implementation of new programs including: In house payment program, Priority account program, and home seller program
- Recruiting – Utilizing CareerPlug and data-driven analysis, made positive improvements to entire hiring process. Job postings, candidate qualification process, phone and in person interviews, employment offers and salary negotiation
- Staff Management, Training, and development – Created training tools and resources along with implementing 2-week training program to improve turn over, comprehension, and results
- KPI / Metrics tracking and analyzation - Identifying role specific KPI’s, reports, and corrective procedures
- Daily / weekly / monthly tracking, analysis, and continued development training of product lines and staff
- Expansion and Growth - 2021 increasing revenue from 3,200,000 to just under 6,000,000 in 2021 by expanding into new markets and opening additional locations within all markets to increase our revenue per capita performance
Self Employed
Multiple Ventures
West Seneca, NY
03.2016 - 12.2019
- Consulting - Business start-up, Business Restructure, Investment Plan and Pitch Deck, Financial tracking, home improvements, and Real estate
- Business Services - Policy and procedure manuals, operational procedures and manuals, marketing campaigns, and website building including (SEO / SMO), profit and loss, Revenue generation
- Contractor - Provided high quality residential and commercial improvements
- Projects included roofing, siding, windows, restaurant remodels and much more
- Evaluated trends to understand competitive environments and assess current strategies
General Manager
First Choice Assets
Cheektowaga, NY
10.2011 - 03.2016
- Main Focus: Profit and Loss, Goals / Projections, Inventory management, employee hiring and development, Production Metrics, Culture, Incentive programs and motivation, and Compliance
- Responsible for management of employees and operations for profitable mid-sized collection agency
- Ensured company operated under full compliance of FDCPA, State laws, TCPA, HIPPA, CFPB, FCRA and all associated regulations which helped us earn and carry an A+ rating with the BBB
- Growing inventory by nurturing current client relationships and creating professional relationships
- I increased productiveness through thorough training and development of employees in every position of the company by assigning everyone with clear and defined role which I reinforced with effective communication and transparency of mutual goals.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Owner/Operator
Eatza My Pizza
West Seneca, NY
09.2009 - 07.2011
- Successfully established and operated a start-up restaurant
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and executed company’s operational procedures and other business-related policies
- Formed and optimized food purchasing, employee management, loss prevention, and all other fiscal variable procedures in order to optimize profitability
- Along with countless other daily functions of well-functioning and profitable restaurant
- After strong and reputable company was established the business was sold for profit after a short time after proof of concept and brand notoriety.
Owner/Operator
Kazil Unlimited Recovery Services
Bowmansville, NY
03.2007 - 09.2009
- The company was a start-up debt purchaser and debt recovery agency
- I created a simple business model to purchase charged off credit card and other debt portfolios for the purpose of in-house collections
- The company was profitable almost immediately
- The decision to sell the company and assets was made to fund what was perceived to be a lucrative opportunity at the time.
Supervisor
Windham Professionals
East Aurora, NY
01.2006 - 03.2007
- Implemented procedures to maximize revenue generation of the tuition department for a nationwide debt collection agency
- I directly managed a team of over 25 individuals that were responsible for recovering unpaid tuition owed to schools and universities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Introduced team contests and goals to enhance productivity and improve employee morale.
Marketing Director
DirectBuy of Buffalo
Cheektowaga, NY
07.2005 - 01.2006
- Focus: Marketing and Public Relations, Customer acquisition, Sales strategy and procedures, Closing Sales, and Customer experience.
Sales/Laborer
Lizak's Home Remodeling
Hamburg, NY
01.1999 - 06.2005
- Family-owned, residential and commercial building improvement company
- I gained experience in all aspects of business ranging from manual labor, office management, sales and marketing, customer service, billing, and beyond
- I believe this experience was instrumental in my entrepreneurial and business development approach.
- Obtained permits and organized supplies for each job.
- Maintained strong background in plumbing, carpentry, painting and plastering to assist with various construction projects.
Account Manager
LHR Inc
Hamburg, NY
10.2002 - 11.2004
- Debt recovery through contacting consumers via telephone or mail, Skip tracing, asset and income verification, utilizing sales techniques for persuasion, and negotiations
- Top performer consistently exceeded goals
Education
Associate of Arts - Liberal arts and Humanities / Business
Erie Community College
Williamsville, NY05.2005
High School Diploma -
Cheektowaga Central High School
Cheektowaga, NY05.2002
Skills
- Leadership
- Communication
- Management Training
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Coaching and Mentoring
- Advanced sales techniques
- Strategic Negotiations
- Business Development and Planning
- Data Consolidation
- Report building and analyzation
- Strategic Planning
- Growth Plans
- Program Optimization
- Promotional Campaigns
- Lead Generation
- Microsoft Office
- CRM
- Purchasing
- Inventory Management
Interests and Hobbies
Building and wood working projects
Family adventures
Travel
Downhill Skiing
Sports
Gaining knowledge on various topics
Additional Information
- Salesperson License (2020-2021) State of Ohio
- Driver, Motorcycle, and Boat License (Current) State of Ohio / New York
- Real Estate License (01/2006 – 01/2010) State of New York
Timeline
General Manager and Business Development
Glass Doctor
02.2020 - 08.2022
Self Employed
Multiple Ventures
03.2016 - 12.2019
General Manager
First Choice Assets
10.2011 - 03.2016
Owner/Operator
Eatza My Pizza
09.2009 - 07.2011
Owner/Operator
Kazil Unlimited Recovery Services
03.2007 - 09.2009
Supervisor
Windham Professionals
01.2006 - 03.2007
Marketing Director
DirectBuy of Buffalo
07.2005 - 01.2006
Account Manager
LHR Inc
10.2002 - 11.2004
Sales/Laborer
Lizak's Home Remodeling
01.1999 - 06.2005
Associate of Arts - Liberal arts and Humanities / Business
Erie Community College
High School Diploma -
Cheektowaga Central High School
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