Kevin Quinn
Little Elm
Summary
To pursue a challenging position in claims where my experience will contribute to greater professional and personal growth.
Overview
26
26
years of professional experience
Work History
Manager of Disability Claims
Lincoln Financial Group
01.2020 - Current
- Ensures team achieves or exceeds its business objectives in claim management accuracy, customer centricity and expense management
- Sets clear expectations of performance according to Lincoln Financial standards
- Holds team accountable to company expectations
- Provides team with knowledge, skills, and tools to be successful
- Works with customers to negotiate, arbitrate, and resolve issues, concerns, and expectations
- Full team management responsibilities, including hiring, terminations, promotions, performance and compensation management, training and development
- Ensures team performance with delivery on customer commitments and high quality claim decisions including intimate knowledge of actions and decisions made by team members
- Identifies and delivers action plans including Quality Assurance results, control reports, appeals, customer escalations and complaints
Long Term Disability Unit Leader
Metlife Inc
02.2014 - 12.2020
- Set clear expectations of performance according to MetLife vision
- Negotiated, arbitrated, and resolved customer issues, concerns, and expectations regarding process, service and performance guarantees
- Managed team hiring, firing, promotions, performance and compensation management, training and development
- Ensured team performance with delivery on customer commitments and high quality claim decisions
- Identified and delivered action plans including quality assurance results, control reports, appeals, customer escalations and complaints
Director of Field Services /Director of Claims
Disability Insurance Specialists, LLC
01.2006 - 01.2014
- Supervised 6 person Senior Claims Consultant field services group
- Oversaw 1,500 claims, 4 team leaders, and 20 Claims Consultants
- Developed Field Services claims system used for tracking case progress and results
- Traveled to claimants' location to investigate complex claims, built rapport and resolved issues of concerns while evaluating claims
- Performed training and audits at client companies' location
- Mentored departmental team, boosting efficiency, success and morale among employees.
Senior Claims Manager/ Field Claims Consultant
Berkshire Life Insurance Company Of America
01.2004 - 01.2006
- Traveled to claimants' location to investigate claim details, build rapport and resolve issues of concerns while evaluating claims
- Provided expertise in fulfilling contractual commitments to ensure customer satisfaction
- Resolved difficult claims situations to satisfaction of customers and company
- Rendered and communicated claim decisions to policyholders
- Mentored more experienced consultants and team leads
Individual Disability Claims Consultant
Disability Management Services Inc.
01.1998 - 01.2004
- Reviewed new files to determine current status of disability claim and to develop plan of action
- Followed up with customers on unresolved issues
Education
Business
Westfield State University
Westfield, MA06.1985
Timeline
Manager of Disability Claims
Lincoln Financial Group
01.2020 - Current
Long Term Disability Unit Leader
Metlife Inc
02.2014 - 12.2020
Director of Field Services /Director of Claims
Disability Insurance Specialists, LLC
01.2006 - 01.2014
Senior Claims Manager/ Field Claims Consultant
Berkshire Life Insurance Company Of America
01.2004 - 01.2006
Individual Disability Claims Consultant
Disability Management Services Inc.
01.1998 - 01.2004
Business
Westfield State University
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