Hi, I’m
KEVIN M. REINBOLD
Sturgis,MI
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
years of professional experience
Work History
DIVINE SHEPHERD LUTHERAN CHURCH
FACILITIES MANAGER
01.2020 - Current
Job overview
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Interviewed, hired and trained qualified custodial employees.
- Controlled expenses to meet budget requirements.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Analyzed building control and HVAC system performance and recommended improvements.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair services.
- Conducted inspections of facility grounds, external structure, systems, and equipment.
- Managed 7 different projects totaling over $300,000.
- Implemented work order management system and preventative maintenance schedule.
Discount Tire Company
ASSISTANT MANAGER/SENIOR ASSISTANT MANAGER
08.2001 - 12.2019
Job overview
- Sales and employee management.
- Leader of store in Manager's absence.
- Held decision-making authority as it related to customers and employees.
- Led training of employees as they answered phone calls and training of technicians as they worked toward becoming Assistant Managers.
- Interviewed, hired and trained associates and equipped them to comply with policies and procedures.
- Attained expert level of product knowledge.
- Conducted daily staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Developed and managed employee schedules, balanced individual requests and requirements with business needs to attain workflow and sales goals.
- Conducted new-hire orientation sessions and Leadership Training for employees.
- Ranked #1 in Email Address Collection – company-wide goal.
- Responded to customer concerns, worked with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
- Served as Safety Coordinator; held weekly safety talks regarding merchandise features, safeguard devices, periodic maintenance, and proper use of tools.
- Employee of the Quarter: 4th Quarter 2006
- Ranked among top 25% of employees in wheel sales for multiple years.
- Ranked Number 1 in regional contest of collecting positive e-mail feedback.
- Awarded multiple trips for meeting individual and store performance goals - Las Vegas, Lake Tahoe, Uvalde, TX, multiple NASCAR races, World Series Game, Troy, MI.
- Monitored cash intake and deposit records.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through intentional relationship building.
Education
Concordia UniversityAnn Arbor, MI
BACHELOR OF ARTS from Physical Education And Coaching
05.1995
Skills
- Risk Assessment
- Strategic Partnerships
- Training & Development
- Vendor Relations & Negotiations
- Staff Management
- Interviewing & Hiring
- Team Building & Motivation
- Microsoft Office
Timeline
FACILITIES MANAGER
DIVINE SHEPHERD LUTHERAN CHURCH
01.2020 - Current
ASSISTANT MANAGER/SENIOR ASSISTANT MANAGER
Discount Tire Company
08.2001 - 12.2019
Concordia University
BACHELOR OF ARTS from Physical Education And Coaching
Affiliations
- Lutheran Church Missouri Synod (LCMS)
Volunteer Activities
- Coached students in basketball, volleyball, baseball, and shotgun shooting sports.
- Facilitated Dave Ramsey's Financial Peace University.
- Chaperoned Church Youth Gatherings in Omaha, NE, New Orleans, LA, and Minneapolis, MN.
- Taught High School Bible Study.
- Led adult Bible Study.
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