Kevin McCollum
Nashville,TN
Summary
Goal-oriented manager with distinguished experience within the Live Event and LTL industries and proven leadership abilities. Expert in increasing productivity, efficiency, and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Senior Exhibit Manager
Yellow Freight
05.2021 - 07.2023
- Managed all exhibit and trade show operations for Tennessee, Arkansas, Mississippi, and Louisiana.
- Coordinated operations and logistics for over 2000 events, collaborating with multiple departments, customers, and vendors to ensure all freight tasks were successfully completed, and goals achieved.
- Monitored and controlled operating expenditures to positively affect operating ratio by 10% in New Orleans and Nashville.
- Managed logistics budgets and labor forecasting to achieve cost-effective operations.
- Coordinated driver dispatch with City Managers to accomplish daily trade show pick-up and delivery requirements.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, resourcing, risk mitigation, and proposal development for new customer contracts.
- Oversaw warehouse receiving operations and maintained efficiency in fast-paced and constantly-evolving environment.
- Trained and mentored junior Managers on job duties, company policies, and safety procedures for rapid onboarding.
- Selected, trained and developed knowledgeable and productive team of part-time event staff.
- Negotiated contracts with outside vendors to minimize operational costs.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Managed fleet of 70+ trailers, coordinated and monitored maintenance and repair of company equipment to best serve Yellow's customer base.
- Invoiced customers and general service contractors, reviewed and approved AP invoices.
Manager, Terminal Operations
Yellow Freight
06.2020 - 05.2021
- Managed and planned inbound, outbound, and pick-up & delivery operations for Louisville and Indianapolis distribution centers.
- Collaborated with 150-member team to create, modify and implement goals, procedures and policies.
- Monitored, managed, and encouraged employee performance and productivity.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of shipments.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
Exhibit Manager
Yellow Freight
02.2016 - 06.2020
- Managed all company operations and planning for Freeman-produced trade shows in Las Vegas, Nevada.
- Collaborated with local account executives on sales presentations to new and existing customers, educating on service offerings and Yellow-exclusive benefits.
- Established and cultivated solid business relationships with new or existing customers, general service contractors, and 3PL providers.
- Increased Las Vegas annual revenues by $4M between 2016-2019
- Attended industry shows, conventions, and other meetings with primary mission of expanding sales opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best course of action.
- Implemented corporate terminal cohabitation plan, creating annual savings of $492K.
Exhibitor Services Specialist
Freeman
01.2007 - 02.2013
- Sold and coordinated trade show services to over 20K exhibitors at 250+ trade shows.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed process improvements to enhance overall delivery of services.
- Suggested additional services to customers in order to meet upsell goals.
- Served as jack-of-all-trades for event production, working within four departments for ten city branches, and earning Freeman’s “Service Second to None” Award on five occasions.
Education
BBA - Music Business
Belmont University
NashvilleBBA - Marketing
University of Kentucky
LexingtonSkills
- Customer Relationship Development
- Teamwork and Leadership
- Planning & Project Execution
- Customer Service and Assistance
- Operational Efficiency
- Business Development and Planning
- Live Event Production
- Personnel Management
- Cross-Functional Collaboration
- Expense Control
Timeline
Senior Exhibit Manager
Yellow Freight
05.2021 - 07.2023
Manager, Terminal Operations
Yellow Freight
06.2020 - 05.2021
Exhibit Manager
Yellow Freight
02.2016 - 06.2020
Exhibitor Services Specialist
Freeman
01.2007 - 02.2013
BBA - Music Business
Belmont University
BBA - Marketing
University of Kentucky
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