KEVIN MICHAEL H. SUBIJANO

• Streamlined appointment scheduling processes through effective time management strategies that maximized bookings per day without compromising quality of care.
• Collaborated effectively with front desk staff to ensure smooth transitions between appointments and optimal client flow throughout the day.
• Boosted customer retention rates by consistently delivering high-quality treatments that met or exceeded expectations.
• Increased repeat clientele by maintaining strong communication skills and building rapport with clients.
• Contributed to increased revenue by promoting additional service offerings, packages, or products during client interactions.
• Enhanced client satisfaction by providing personalized massage treatments based on individual needs and preferences.
• Provided exceptional customer service while addressing client concerns or special requests throughout the entire treatment process.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
• Educated clients on benefits of massage therapy and importance of self-care.
• Worked with clients to ascertain medical history, potential issues, and areas needing support.
• Advised clients on areas such as posture, at-home exercises and stretches.
• Demonstrated proficiency in various specialty modalities such as prenatal massage, hot stone therapy, or myofascial release to address diverse client needs and preferences.
• Developed tailored homecare plans for clients including recommendations for stretching routines, exercise regimens, or lifestyle modifications aimed at enhancing their overall well-being between appointments.
• Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.

• Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
• Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
• Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
• Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
• Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
• Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
• Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
• Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
• Promoted wellness by educating clients on self-care and stress management techniques.
• Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
• Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Maintained client treatment records and designed long-term care programs for return customers.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
• Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
• Assessed medical histories and conditions of clients to determine contraindications to massage services.
• Provided clear, concise instructions to clients to prepare for massage services.

* Effectively scheduled and managed appointments, ensured clear and empathetic communication with clients, and addressed specific needs and preferences to foster a positive experience and build client trust.

* Personalized Service - Customized massage treatments based on individual client needs and goals by attentively listening and understanding their health concerns, demonstrating a high level of care and responsiveness.

* Professionalism and Courtesy - Upheld a high standard of professionalism, punctuality, and courtesy to create a welcoming and comfortable environment, enhancing the overall client experience.

* Problem Resolution - Addressed and resolved client issues and concerns with empathy and efficiency, managing scheduling conflicts and feedback to ensure client satisfaction.

* Follow-Up and Feedback - Conducted follow-ups and solicited client feedback to improve service quality and demonstrate a commitment to continuous improvement and client value.

* Education and Advice - Provided clients with valuable information on self-care practices and relaxation techniques, contributing to their well-being and adding value to the service beyond the massage session.

• Analyzed data logs for a top social media platform.
• Providing constant feedback to the client to improve UI/UX to the tools that are used on a daily basis by analysts.
• Analysis on information (audience, competitive, past performance) and interpretation of information to determine what content to create for what purpose based on the business strategy and priorities.
• Use proprietary tools to identify trends and data.
• Communicate with QA to verify integrity of labeling certain audits.
• Collaborated with internal teams to maintain quality labeling according to the clients standards.
• Identify improvement areas for vendor performance and work closely with clients and vendor leadership to prepare solutions
• Led shadowing sessions to coach a total of 20 analysts about policies.
• Adhered to social distancing protocols and wore mask or face shield.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Assess and track content across multiple sources and channels.
• Producing examples for each major content type
• Executed and maintained a high quality while working on multiple adhocs.

• Responsible for moderating content by using the tools provided by the client
• Use MS Excel to review and identify personal progress by the client
• Analyze contents in the database using tools provided by the client
• Collaborated with team members to achieve target results.
• Participated in team-building activities to enhance working relationships.
• Carried out day-to-day duties accurately and efficiently.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.

• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Maintained cleanliness of work sites, parking spaces and guest services stations.
• Helped guests unload and load luggage.
• Issued and collected claim tickets and processed valet parking fees.
• Arranged special transportation for guests and booked taxis and business-class vehicles.
• Reported unlawful parking jobs.
• Patrolled parking areas regularly to identify security, safety or vehicle concerns.

• Parked and retrieved cars carefully to prevent damage and avoid delays.
• Monitored and documented guest traffic flow in valet lot.
• Completed claim check, vehicle damage and billing dispute forms.
• Helped guests unload and load luggage.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Welcomed arriving guests and explained car retrieval procedures.

• Awarded Foundations of Project management Certificate
• Certificate of verification: https://coursera.org/verify/DVRH987WF5MM

• Awarded with the title of Massage Therapist & Health Educator
• Graduated from alumni group 37