Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Barista

Kevin Olmer

Firth,NE

Summary

Training professional with 18 years of extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Overview

22
22
years of professional experience

Work History

Learning and Development Manager

Gallup
04.2005 - Current
  • Trained and managed a team of 35-45 new interviewers, achieving an average productivity level of 90%+ through week 8 of employment. Company expectations are 80%.
  • 18 year career average of 88% employee retention for weeks 2-8 for new employees.
  • Handled all aspects of the interview process, hiring, and training for new interviewers.
  • Instructed 2 day interactive classroom training, follow-up meetings in weeks 2, 3, and 4, as well as individual coaching sessions to increase productivity and quality of interviewing.
  • As a certified Gallup Clifton Strengths Coach, I have helped over 2,000 new interviewers learn to leverage their Strengths at work and everyday life.
  • Reviewed and edited training manuals, multimedia visual aids, and other educational materials.
  • Organized and directed supervised field training to enhance new interviewers' skills.
  • Assisted Location Lead in scheduling and assigning specific employees to certain projects based on productivity and preference.
  • Helped oversee projects to ensure that sample was managed correctly and adjusted when necessary.
  • Worked extensively with Engagement Specialist Managers to create fun and engaging activities to keep team members engaged.

Co-Owner/Manager The Ville Grill Restaurant

Self Employed
01.2004 - 03.2005
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.

Shift Supervisor

O.U.R. Homes
08.2001 - 12.2003
  • Managed employee teams for an assisted living facility of 45 mentally ill residents.
  • Dispensed medication and assessed side effects, managed records, and wrote shift reports to upper management.
  • Experienced emergency management first responder.

Education

Bachelor of Arts - Sociology

University of Nebraska - Lincoln
Lincoln, NE
05.2003

Skills

  • Multimedia Visual Aids, proficient with MS Office Suite
  • Training Program Assessment and continual refinement
  • Instructor Training Have trained several thousand Interviewers as well as 10 other Trainers for their roles
  • Team Demonstrations, learning sessions, and meetings in person and online
  • Extensive evaluation experience Personally completed over 13,000 evaluations
  • Certified Gallup Clifton Strengths Coach

Accomplishments

  • Gallup Interviewing Manager of the Year 2007, 2013, 2016 (Last year the Award was given)
  • Learning and Development Manager of the Year 2007,2013, 2014, 2015, 2016 (Last year the Award was given)
  • Gallup Edgewood location Wall of Fame Inductee 2014
  • Gallup EXCELLENCE Award November 2013
  • Gallup Trainer Masters Level Certification 2013 (Highest Level)
  • Gallup Great Manager Program Certification 2009


Timeline

Learning and Development Manager

Gallup
04.2005 - Current

Co-Owner/Manager The Ville Grill Restaurant

Self Employed
01.2004 - 03.2005

Shift Supervisor

O.U.R. Homes
08.2001 - 12.2003

Bachelor of Arts - Sociology

University of Nebraska - Lincoln

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Kevin Olmer