Kevin P Rocha
Chief Information Officer
Grand Prairie,TX
Summary
Top-tier Higher Education Information Technology professional poised for success through over 30+ years of progressive, hands-on experience in the field. Dedicated worker with proven success promoting change and improvement in regard to technology implementation and adoption, as well as providing consistently exceptional customer service. Detail-oriented professional seeking to continue to further knowledge and success in the field.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
Work History
Chief Information Officer / Director of Esports
University Of North Texas At Dallas
Dallas, TX
01.2019 - Current
- Responsible for the strategic campus IT direction that integrates with the University’s strategic plan, UNT System IT strategic plan and ties into the institution’s capital and operating plans
- Lead the planning and development of University-wide strategies for budgeting and allocating resources for information technology, including capital and recurring expenses pertaining to ongoing and future projects
- Lead and guided the design, establishment, and maintenance of the IT organizational structure and staffing required to effectively support and accomplish the University’s goals and objectives
- Developed and maintained multi-year plans for the replacement of equipment, including desktops, laptops, printers, presentation systems, servers, storage, and networking
- Researched new technologies and chose best options for campus priorities and cost-effectiveness
- Direct the project management methodologies required to deliver on time/on budget for IT-related projects
- Managed strategic relationships with the UNT System CIO and System Shared Services
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions
- Participate and support computing and security initiatives required by the UNT System Office
- Chair the University-wide information technology governance process (Technology Advisory Committee) that effectively promotes transparent and collaborative decision-making and aligns departmental priorities with institutional goals
- Worked in partnership with academic and administrative departments to streamline business processes and to help administrators identify technology solutions that deliver strategic priorities
- Ensure continuous delivery of IT services through oversight of service level agreements with end-users and monitoring of IT systems performance
- Responsible for oversight of the Student technology fee
- Developed a values-based culture that is collaborative, and customer focused
- Responsible for all aspects of creation, development and overseeing of the Esports program (including the Esports fee)
Director of Information Technology
University Of North Texas At Dallas
Dallas, TX
01.2015 - 01.2019
- Influence changes and system enhancements to business processes, policies, and infrastructure to deliver the most effective IT services possible
- Make decisions regarding resource alignment/dedication and prioritization (people resources, dollars/funding, project criticality.)
- Advises and influences senior management on the IT industry evolution and potential application of information and technology, aligned to the overall strategic goals of the University
- Participate in strategic planning initiatives and budget preparations
- Responsible for technology roadmap achieving University and System goals
- Perform complex vendor management in delivery of integrated solutions, including agreements, statements of work, etc…
- Ensure all support activities are tracked through work tracking system, assesses staff effectiveness and identify and implement improvements
- Select and build strong teams through formal training, diverse assignments, coaching, mentoring, and other team development techniques, along with regular individual and group meetings.
Manager, Learning Spaces and Events Support
Smith College
Northampton, MA
01.2001 - 01.2015
- Responsible for the development, management and support of physical and virtual learning spaces over seen by Educational Technology Systems (ETS)
- Provide direct oversight for a staff of six full-time employees who comprise the Learning Space/Events Support team within ETS
- Oversee staff supervision of 25+ student workers in all facets of classroom, lab and events support
- Evaluate emerging technologies to best determine how they might be used in classrooms and/or computer labs to meet the pedagogical and learning needs of faculty and students
- Manage and coordinate projects dealing with technology-equipped classrooms, resource centers and other learning spaces
- Oversee support structure and day-to-day operations of classrooms and events support, software installations, images and shared license management
- Oversee support structure and day-to-day operations of the Assistive Technology Labs and the installation and support of assistive technology software such as Kurzweil and Dragon Naturally Speaking
- Participate in the ETS leadership team in strategic planning initiatives and budget preparations
- Provide level 2 technical support and planning for the Apple & Windows platforms
- Create, maintain and deploy Windows images to all ETS controlled electronic labs and classrooms using Symantec Ghost (PC) and Apple Deploy Studio (MAC)
- Administer servers for campus-wide shared license managers (e.g
- Keyserver) and pay-for-print management (Pharos Uniprint) as well as other ETS enterprise functions
- Coordinate planning with other Information Technology Services groups and Departmental technical staff across campus.
Educational Support Specialist
Smith College
Northampton, MA
01.2000 - 01.2001
- Evaluated, installed and supported curricular software, including software authoring tools, computer assisted tutoring programs, server-based network applications, Internet resources and associated support materials
- Advised other academic departments in supporting their computer classrooms.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Technical Service Specialist
Smith College
Northampton, MA
01.1994 - 01.2000
- Oversaw all facets of Student On-Campus Network project
- Part of an in-house team responsible for the On-Campus Equipment Distribution project
- Installed and configured network cards and appropriate Clients on PCs and MACs connecting to a Novell Local Area Network
- Provided desktop administration, training and support to over 3,700 Faculty, Staff and Students
- Primary in-house Windows 9x troubleshooting staff member
- Supported both DOS and Windows based OS, desktop and database applications
- Installed and serviced all types of hardware and software for the Smith community.
Education
Bachelor of Arts - Digital Communications And Multimedia
University of Massachusetts Amherst
Amherst, MA 09.1981 - 05.1987
Skills
Outstanding Customer Service
undefinedTimeline
Chief Information Officer / Director of Esports
University Of North Texas At Dallas
01.2019 - Current
Director of Information Technology
University Of North Texas At Dallas
01.2015 - 01.2019
Manager, Learning Spaces and Events Support
Smith College
01.2001 - 01.2015
Educational Support Specialist
Smith College
01.2000 - 01.2001
Technical Service Specialist
Smith College
01.1994 - 01.2000
Bachelor of Arts - Digital Communications And Multimedia
University of Massachusetts Amherst
09.1981 - 05.1987
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