Summary
Overview
Work History
Skills
Software
Timeline
Generic

Kevin P Sullivan

Carson City,NV

Summary

An IT professional with 20 years of relevant and diverse experience whose work ethic and employer loyalty is unsurpassed. Highly organized and dependable, with proven success at managing multiple priorities with a positive attitude. Commended as valuable team player, dedicated to exemplary performance standards, enduring attention to detail, and willingness to take on added responsibilities to meet organizational goals.

Overview

23
23
years of professional experience

Work History

Application Analyst Supervisor

Carson Tahoe Health
05.2015 - 08.2024
  • Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Devised and implemented processes and procedures to streamline operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Documented clients' issues and processes of resolution.
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of mission critical applications.
  • Provided training to clients in use of mission critical systems and applications.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Created manuals and published guidelines for proper use of systems.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Documented clients' issues and processes of resolution
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps
  • Supported daily operations and system maintenance procedures
  • Performed troubleshooting, maintenance and optimization of [Software] applications
  • Created manuals and published guidelines for proper use of systems
  • Managed effort of software and hardware upgrades and deployment of new services and products
  • Trained staff on proper use of systems and conducted orientation seminars
  • Performed on-site and in-house bench-scale testing, data analysis, and reports
  • Communicated and explained business requirements to team members to understand and implement functional demands
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
  • Re-engineered existing computer systems to promote ease-of-use and improve system security
  • Collaborated with upper management to drive strategy and implement new processes
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Devised and implemented processes and procedures to streamline operations
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Created and managed project plans, timelines and budgets
  • Helped meet changing demands by recommending improvements to business systems or procedures

IT Programs Analyst

Gastroenterology Consultants, Ltd
07.2005 - 05.2015
  • Provided technical support for 175+ operational staff and 21 medical professionals
  • Established priorities for system upgrades & enhancements
  • Utilized software programming tools to develop, implement, and train medical professionals regarding clinical operation solutions
  • Analyzed and presented recommendations to identify high-quality, cost-effective, and user-friendly IT applications that promote efficient, cost-effective operations in alignment with established requirements
  • Collaborated with organization leadership to identify long-range application needs
  • Developed, tested, and planned implementation of revised & new workflows based on end-user feedback
  • Proposed recommendations to enhance information systems & promote more efficient, cost-effective operations
  • Provided technical assistance, support, and advice to staff, management, and providers for hardware, software and integrated systems
  • Produced and documented procedures for installation, use, and troubleshooting of company applications
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials

Field Technician

Wired Solutions
09.2004 - 06.2005
  • Provided on-demand IT support for business and residential customers
  • Implemented network infrastructure to maximize productivity/profitability
  • Provided Desktop/Server Configuration & implementation, Network OS Installations/Updates, Patch panel, switch, & router installation/maintenance, Wireless network support/installation
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Delivered high-quality work by applying technical skills and operations knowledge.
  • Trained customers on best practices after solution deployment

Software Installation Consultant

Dole Fresh Vegetables
07.2004 - 08.2004
  • Assisted in migration of AS 400 software at corporate campus and remote locations

Facilities Manager / Enrollments Administrator

New Horizons
03.2001 - 06.2004
  • Provided technical support to management team, instructors and students
  • Responsible for support of LAN including Firewall, routers, & managed switches, Exchange 2000, Altiris Imaging Administrator
  • Performed duties of intake coordinator


Billing Consultant

County of Monterey, Fiscal Division
06.2001 - 10.2003
  • Developed, Planned, and implemented revisions to internal processes, Leveraged existing infrastructure to achieve process improvement and realize greater efficiencies
  • Prepared itemized statements and bills and invoices, recording amounts due for purchases or services rendered.
  • Communicated with clients to review and verify client billing requirements.
  • Reviewed documents such as purchase orders and records to compute fees and charges due.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Used data entry skills to accurately document and input statements.

Skills

  • Incident Management
  • Escalation management
  • Project Scoping
  • Remote Support
  • Task Delegation
  • Training delivery
  • System Upgrades
  • Data Migration
  • Software Installation
  • Complex Problem-Solving
  • Business process improvement
  • System Documentation

Software

Clinical Systems: Optum PACS, GE Centricity, EPIC, eClinical Works, Computrition

Windows Desktop & Server OS, Microsoft Office Suite,

CorePoint and Mirth HL7 Interface management

ChartMaxx, DocuTrak, ActiveXCHANGEdocument & correspondence management

SQL

LYNX network-based Duress and Mass Notification System

Timeline

Application Analyst Supervisor

Carson Tahoe Health
05.2015 - 08.2024

IT Programs Analyst

Gastroenterology Consultants, Ltd
07.2005 - 05.2015

Field Technician

Wired Solutions
09.2004 - 06.2005

Software Installation Consultant

Dole Fresh Vegetables
07.2004 - 08.2004

Billing Consultant

County of Monterey, Fiscal Division
06.2001 - 10.2003

Facilities Manager / Enrollments Administrator

New Horizons
03.2001 - 06.2004

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Kevin P Sullivan