KEVIN R. ESTEP

Managed high-performing sales team of 34+ employees, providing guidance, mentoring and support to achieve ambitious targets. Developed a consultative B2B sales culture through strong leadership and coaching. Drove customer acquisition efforts by leveraging extensive industry network and employing effective cold-calling techniques. Collaborated cross-functionally with Divisional, Regional and other teams to maintain consistent operational efficiencies.

• Decreased Y-Y churn to less than 15% while improving average tenure by 20+ months
• Delivered over 100% in all budgeted unit KPI's and finished 3rd in Division in revenue in 2023
• Led Campaign Captains initiative for all BSR last 4 years, focusing on sales execution within strategic network build out areas
• Developed a culture of excellence through accountability & results focus that produced consistent promotions at every level - SBAE, FSM, SR FSM, & FSD
• Increased Y-Y eNPS scores and maintained ratings of 80+ across all categories

Quickly acclimated to new team, market, and role through market immersion, developing both internal and external partnerships, and strategic positioning to gain trust and respect among peers, leadership, and team. Worked diligently to build a team culture focused on individual accountability for excellence in order to contribute to overall team success. Aggressively managed recruiting, hiring, training, and coaching of new employees resulting in lowest employee churn percentage per BAE. Actively worked with leadership to identify and implement process improvements as well as developing value added strategies for the department. Managed day-to-day activities focusing on goal achievement, customer satisfaction, employee engagement, and Comcast Credo to achieve business unit objectives.

• Accelerated team performance to #1 Team in region for 2015, 2016, 2017
• West Division Annual Pace Setters award for 2016 & 2017
• Top 5 West Division FSM YTD Revenue to Goal 2016 & 2017
• 2015 National "Nothing But Net" BAE Team Runner up (#2 out of 135 teams)
• 2016 National "Nothing But Net" BAE Team Champion (#1 out of 143 teams)
• Recognized by Region Leadership for Ramping BAE Performance
• Considered as Regional SME for both SFDC and SMB360 Training and Adoption
• Recognized by Region Leadership for consistently exceptional Credo Speak scores, 2016 score of 97.6%
• Comcast Cares Day Project Leader 2014, 2015, & 2016. Named as 2017 Site Leader for Comcast Cares Day largest National site, Houston Food Bank with 1200 volunteers

Responsible for the sale of integrated communication structure to small-to-medium business customers. Developed relationships with individual businesses and the community, and positioned the Comcast brand as key components of the sales strategy. Consistently over achieved revenue and unit targets on a monthly basis. Regularly deferred to by Management to assist in the training and development of new employees, seek solutions to issues not readily found by others, and coach employees that are under performing. Displayed an excellent understanding of the company structure and the roles & inner-workings of other key departments, and how to leverage collaborative relationships to accomplish key business objectives.

• Delivered an average of 126% to quota and 17.5 internet sales per month since ramp 1 in a Legacy Market
• Consistently ranked in the top 5 in sold RGU's in the Mid-South region, three times at number 1, and finished 16th overall in the company in the 2011 Summer Drive Triple Play incentive
• Regional awards include: 100 Point Club member, Club 42, and One Sale-a-Day Champion Club
• 2012 Big South North Region Top Sales Performer
• 2010-2013 Comcast Cares Day project leader

• Led a team of 18 reps as the "Top RGU Sales Performer" for 2009 and 2010 in the East Tennessee & Southwest Virginia area.
• Leveraged both internal and external relationships to actively build and maintain partnerships with 70+ property owners, managers, & builders within Northeast Tennessee and Southwest Virginia
• Effectively identified and initiated negotiations between 70+ property owners and Bulk & MDU Account Managers to secure properties under long term marketing or wiring agreements, ensuring future revenues within.
• Appointed by Marketing Director as the point person to familiarize and train other sales team members on Comcast's new and developing products and promotions.