Kevin R. Martin
Stony Point,NY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
Work History
Manager of Collections Department/Account Manager
New City Funding Corp.
01.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Social Media Coordinator
Alzerina Jewelry LLC
01.2014 - 06.2015
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Created content strategies for digital media.
- Crafted and implemented strategies to increase search visibility and website traffic.
Office Manager
College of Mount Saint Vincent
05.2011 - 09.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Arts - Communications
College of Mount Saint Vincent
The Bronx, NY05.2014
Skills
- Workforce Management
- Contract Management
- Staff Development
- Microsoft Word, Powerpoint, Excel, Adobe Photoshop, Final Cut Pro, Autostar Solutions, Automaster, CRM Softwares
- Customer Relationship Management (CRM)
- Team Leadership
- Customer Service
Timeline
Manager of Collections Department/Account Manager
New City Funding Corp.
01.2016 - Current
Social Media Coordinator
Alzerina Jewelry LLC
01.2014 - 06.2015
Office Manager
College of Mount Saint Vincent
05.2011 - 09.2011
Bachelor of Arts - Communications
College of Mount Saint Vincent
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