Kevin Ray Williams
Ozark,MO
Summary
With a proven track record at Alltel Communications as well as leading in pastoral care ministries, I excel in transforming customer and congregational experiences through effective team leadership and client engagement. My approach blends spiritual support with customer service expertise, significantly enhancing community involvement and satisfaction. Achievements include developing robust volunteer networks and improving service delivery, showcasing my ability to lead and inspire.
Overview
27
27
years of professional experience
Work History
Care & Connections Pastor
Seminole Baptist Temple
01.2018 - Current
- Evaluated existing programs for effectiveness in meeting congregational needs, adjusting strategies accordingly to maximize impact.
- Facilitated meaningful conversations during Bible studies, enhancing participants' understanding of scripture and its application to daily life.
- Recruited, trained, and empowered lay leaders to take ownership of specific aspects of ministry work, increasing overall effectiveness.
- Supported families in times of crisis through compassionate pastoral counseling services, demonstrating empathy and understanding of their unique needs.
- Increased attendance at weekly services by creating welcoming environments for diverse age groups and backgrounds.
- Established rapport with new members by organizing and leading informative orientation sessions.
- Enhanced community engagement by developing and implementing outreach programs for the congregation.
- Built a robust volunteer network to support various ministry initiatives, resulting in increased member involvement.
- Served as a liaison between the congregation and local organizations, forming partnerships to address community needs more effectively.
Family & Connect Pastor
Orchard Church
01.2016 - 12.2017
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Upheld church governance structure by effectively managing staff and volunteer teams while ensuring adherence to established policies and procedures.
- Advised couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.
- Empowered church volunteers through training sessions and ongoing support, enhancing their ability to serve the congregation effectively.
- Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
- Fostered sense of belonging and community among new members with structured welcome and integration process.
- Collaborated with local charities and organizations to provide support and resources to those in need, amplifying church's impact on social welfare.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services and visits.
Family & Children's Pastor
Seminole Baptist Temple
06.2009 - 12.2015
- Strengthened relationships between families by initiating regular events and workshops catered to their needs.
- Assisted with organization and implementation of Sunday school activities for children and school events.
- Mentored youth group members, offering guidance and support in their personal and spiritual lives.
- Attracted new members to the congregation through effective marketing strategies such as social media campaigns, website updates, and targeted outreach efforts.
- Interacted with local community, building relationships with community organizations and local elementary schools.
Pastor of Worship
Kelview Heights Baptist Church
01.2008 - 06.2009
- Enhanced worship experience by developing and implementing diverse and engaging music programs.
- Led weekly rehearsals, promoting teamwork among musicians and vocalists while refining individual skills.
- Maintained a comprehensive music library, keeping track of copyright permissions and licensing requirements.
- Promoted spiritual growth within team members through Bible studies or small group gatherings focused on biblical themes related to worship.
- Recruited and trained volunteers, cultivating a strong sense of ownership and involvement in the worship ministry.
Call Center Supervisor
Alltel Communications
04.2002 - 01.2008
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Customer Care & Sales Store Assisant Manager
Alltel Communications
04.2001 - 04.2002
- Managed and motivated employees to be productive and engaged in work for three Alltel store locations.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Care Liason
Alltel Communications
12.1999 - 01.2001
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners for landline business accounts.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Customer Service Representative & Team Lead
Alltel Communications
01.1998 - 12.1999
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Offered ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Education
Bachelor of Science - Pastoral Theology
Baptist Bible College
Springfield, MO05-1997
High School Diploma -
Sulphur Springs High School
Sulphur Springs, TX05-1992
Skills
- Effective Team Leadership
- Client Engagement
- Performance Evaluation
- Transformational Leadership
- Customer Support Expertise
- Spiritual Support
- Customer Complaint Resolution
- Customer Service Orientation
Timeline
Care & Connections Pastor
Seminole Baptist Temple
01.2018 - Current
Family & Connect Pastor
Orchard Church
01.2016 - 12.2017
Family & Children's Pastor
Seminole Baptist Temple
06.2009 - 12.2015
Pastor of Worship
Kelview Heights Baptist Church
01.2008 - 06.2009
Call Center Supervisor
Alltel Communications
04.2002 - 01.2008
Customer Care & Sales Store Assisant Manager
Alltel Communications
04.2001 - 04.2002
Customer Care Liason
Alltel Communications
12.1999 - 01.2001
Customer Service Representative & Team Lead
Alltel Communications
01.1998 - 12.1999
Bachelor of Science - Pastoral Theology
Baptist Bible College
High School Diploma -
Sulphur Springs High School
Similar Profiles
Barbara BurlesonBarbara Burleson
Event Decorator and Organization at Canton Baptist TempleEvent Decorator and Organization at Canton Baptist Temple
Constance WalterConstance Walter
Church Administrator at Tree Mount Temple Baptist ChurchChurch Administrator at Tree Mount Temple Baptist Church
Chad PennellChad Pennell
Educator at Valley Forge Baptist TempleEducator at Valley Forge Baptist Temple