KEVIN ROBAK
Manager Server Bartender
Orlando,FL
Summary
Seasoned hospitality professional passionate about serving customers well while exceeding guest expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hotels, restaurants and events ranging from fast-casual to fine dining.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Lead Server
Pier 6 Rooftop At Home2Suites/TRU By Hilton
Pompano Beach, FL
03.2022 - 10.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Conducted meetings with management to discuss operational issues and develop ways to improve services.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Restaurant Manager/Server/Bartender
Union Kitchen & Bar
Wilton Manors, FL
11.2021 - 03.2022
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Food & Beverage Manager
Seminole Hard Rock Hotel & Casino
Hollywood, FL
06.2021 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Food & Beverage Manager/Pool AGM
Sagamore Pendry Baltimore
Baltimore, MD
04.2017 - 03.2020
- Achieved American Express Preferred Hotels & Resorts status adhering to the Preferred Standards of Excellence in 2018
- Spearheaded a cross-departmental training program to create a seamless guest experience from dining experiences to room stays
- Presented weekly sales and productivity reports to upper management and ownership to increasing productivity and revenue by over 10%
- Promoted Pendry Perfect Host Recognition Program enhancing employee satisfaction by 15% through effective team building and performance appraisal
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Food & Beverage Supervisor/Bartender/Server
The Standard, East Village
NYC, NY
10.2013 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Monitored food preparation, production, and plating for quality control.
Bartender
Hardware Bar
NYC, NY
09.2012 - 01.2013
- Balanced efficiency with exceptional service to cater to guests in high-volume environment as part of the opening staff for a new bar and lounge concept in Hell's Kitchen adjacent to Times Square
Operated POS systems and managed bar tabs to track revenue. - Created attractive bar displays by strategically arranging bottles and glasses.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Completed requisitions to maintain required stock par levels.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender/Server/Maitre D'
Angus McIndoe Restaurant
NYC, NY
01.2011 - 06.2012
- Managed reservations and seating for a high-volume, 3-floor Theatre District restaurant catering to pre and post-theatre clientele
- Served high quality food and beverage in a fast-paced and well-established theatrical industry destination.
- Acted as Daytime Floor Manager under GM on an on-call basis
- Engaged in consistent close interaction with VIP and celebrity patrons, including private parties of up to 300
Education
NYS Cosmetology License - Cosmetology
Carsten Institute
NYC, NY 02.2008 - 11.2008
Skills
Guest RelationsDiplomacyInterpersonal SkillsVerbal/Written CommunicationCollaborationDetail-OrientedFine Dining
Liquor, Beer & Wine Knowledge
Bottle Presentation & Table side Service
POS Systems (Micros, Aloha, Toast, Square, OpenTable, Seven Rooms)
Ability to lift 50 lbs
Can stand, sit and work for prolonged periods
Experience in loud, fast-paced environments
Flexible ScheduleAbility to work late hoursAmex PH&R TrainedTIPS CertificationCPR TrainedServsafe TrainedTimeline
Lead Server
Pier 6 Rooftop At Home2Suites/TRU By Hilton
03.2022 - 10.2022
Restaurant Manager/Server/Bartender
Union Kitchen & Bar
11.2021 - 03.2022
Food & Beverage Manager
Seminole Hard Rock Hotel & Casino
06.2021 - 10.2021
Food & Beverage Manager/Pool AGM
Sagamore Pendry Baltimore
04.2017 - 03.2020
Food & Beverage Supervisor/Bartender/Server
The Standard, East Village
10.2013 - 12.2017
Bartender
Hardware Bar
09.2012 - 01.2013
Bartender/Server/Maitre D'
Angus McIndoe Restaurant
01.2011 - 06.2012
NYS Cosmetology License - Cosmetology
Carsten Institute
02.2008 - 11.2008