Irasema Lilian Almanza
Edinburg,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Psja Isd
09.2023 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported classroom activities, tutoring, and reviewing work.
Tutor
Vanguard Academy
05.2021 - 04.2023
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions
- Maintained tutoring records to adjust instruction and update parents on student progress
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
IT Service Desk
University of Texas Rio Grande valley
07.2019 - 04.2021
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
- Engaged in user support interactions via telephone, chat and email platforms
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies
- Addressed user customer service concerns and decided when to escalate problems to specialist team members
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Retained existing clients and developed 25 new accounts by extending high quality and efficient support service
Education
Bachelor of Arts - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX05.2021
Associates - Interdisciplinary studies
South Texas College
McAllen, TX05.2018
Skills
- Microsoft office – Word, Excel, PowerPoint, Access
- Troubleshooting Technical Issues
- Technical Support
- Software Installation
- Customer Complaint Resolution
- Documentation and reporting
- Conflict Resolution
- Organization skills
- Time management
- Telephone skills
- Decision-Making
- Memorization And Recall
Certification
- Texas Educator Certificate
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Teacher's Assistant
Psja Isd
09.2023 - Current
Tutor
Vanguard Academy
05.2021 - 04.2023
IT Service Desk
University of Texas Rio Grande valley
07.2019 - 04.2021
Bachelor of Arts - Social Work
The University of Texas Rio Grande Valley
Associates - Interdisciplinary studies
South Texas College
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