Kevin S. Kelley
Maiden,NC
Summary
Collaborative Brand Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
19
19
years of professional experience
Work History
Regional Key Account Manager
Adams Beverages Of NC
05.2019 - Current
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and delivered presentations to key customers to position products and services.
- Supported sales and reporting for large and medium-sized accounts.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Analyzed key competitors to respond to competitive threats.
Operations Manager
Wolfgang Puck Bar & Grill
01.2017 - 04.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
General Manager
Panera Bread
01.2010 - 12.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
FOH Service Manager
Hilton Garden Inn, Great American Grill
01.2007 - 01.2010
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
Server Shift Leader
Glenora Wine Cellars
01.2005 - 01.2007
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Arts - English/Professional Writing
S.U.N.Y. Cortland
Cortland, NY05.2010
High School Diploma -
Dundee Central School
06.2006
Skills
- Business Development and Planning
- Category Growth
- Customer Needs Assessments
- Sales Channel Management
- Opportunity Identification
- Profit Margins
- Profit Target Achievement
- Consultative Sales Approach
- Driving Revenue
- Customer Rapport
- Service Optimization
- Sales Negotiation
Timeline
Regional Key Account Manager
Adams Beverages Of NC
05.2019 - Current
Operations Manager
Wolfgang Puck Bar & Grill
01.2017 - 04.2019
General Manager
Panera Bread
01.2010 - 12.2016
FOH Service Manager
Hilton Garden Inn, Great American Grill
01.2007 - 01.2010
Server Shift Leader
Glenora Wine Cellars
01.2005 - 01.2007
Bachelor of Arts - English/Professional Writing
S.U.N.Y. Cortland
High School Diploma -
Dundee Central School
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