Keviny Tutwiler
Phoenix,AZ
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Client Support Specialists.
ADP
07.2024 - Current
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Business Development Associate
Integrated Healthcare Staffing, LLC
11.2021 - 11.2023
- Identify and target new business opportunities in the home health care and healthcare staffing industry
- Develop and implement strategic plans to achieve sales targets and expand customer base
- Effectively and professionally plan sales meetings and activities through phone and email while maximizing time efficiency
- Build and maintain strong customer relationships through effective communication and regular follow-ups
- Collaborate with cross-functional teams to ensure successful project management and delivery
- Prepare and deliver sales presentations to prospective clients
- Upkeep client referral sources and data entry of sales efforts into our CRM database
- Effectively convert prospects into clients
- Meet sales objectives, document appointments, and provide weekly activity KPI reports
- Use effective NETWORKING strategies to generate referral relationship meetings
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
Lead Hostess/Trainer
Cheddar's, Cafe
02.2012 - 03.2020
- Greet and seat guests at appropriate tables in a timely manner
- Be attentive of guests' needs assist in providing a pleasant dining experience
- Assist cashier in collection of money or credit cards from guests and servers as needed
- Know how to prepare cashier report at the end of the shift
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
Customer Service Representative/Receptionist
Cheddar's, Cafe
01.2009 - 02.2012
- Pay out servers' and service attendants' tips if appropriate
- Know how to properly take reservations for outlets
- Ensure quality control of menus with regard to cleanliness and appearance
- Perform opening and closing duties according to established sidework checklist
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Assist servers and cashiers in the servicing of guests as needed
- Know and understand the state liquor laws
- Ensure overall guest satisfaction
- As a customer service representative/ receptionist my job was to greet each guest with a warm energetic smile and assist them with their need, as well answer all front desk calls, and assist with scheduling their next visit
- I was awarded with a certificate for best customer service skills five times out of the three years I was employed at the company
Education
Associate's degree -
Strayer University
10.2024
Skills
- Customer service skills
- Managing scheduling
- Organizing front desk paperwork
- Saleswoman
- Cashier
- Leader
- Decision maker
- Motivator
- Mentor
- Fund raiser
- Problem solver
- Listener
- Planner
- Organizer
- Hostess
- Communicator
- Learner
- Efficient customer service
Timeline
Client Support Specialists.
ADP
07.2024 - Current
Business Development Associate
Integrated Healthcare Staffing, LLC
11.2021 - 11.2023
Lead Hostess/Trainer
Cheddar's, Cafe
02.2012 - 03.2020
Customer Service Representative/Receptionist
Cheddar's, Cafe
01.2009 - 02.2012
Associate's degree -
Strayer University
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