Keviona Perry
St Louis
Summary
Highly organized, accountable, and knowledgeable. Highly skilled at summarizing and clarifying regulations in order to promote compliance across departments. Trained in the management of database systems on a variety of platforms. Expert at quickly and accurately entering and organizing large amounts of data. Dedicated to learning, growing, and succeeding. Offering a friendly and engaging personality, as well as experience in improving customer relationships.
Overview
6
6
years of professional experience
Work History
Home Health Aide
ElaraCare
03.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted disabled clients to support independence and well-being.
Cashier
Follett Bookstore
07.2024 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Warehouse Worker
FedEx
01.2024 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Data Entry
Stivers
12.2022 - 01.2023
- Managed a high volume of calls while meeting or exceeding quality standards
- Provide end-user desktop support for IT-related issues such as hardware, software, and operating systems
- Operation of office equipment and procurement of office supplies
- Backing up and securing information
- Keep operations running smoothly by adhering to policies and procedures and reporting any necessary changes
Intern
MERS Goodwill Corporate HQ
09.2022 - 12.2022
- Took down messages, answered phone calls, and provided information
- Work as a clerical and administrative assistant
- Greeted incoming office visitors, answered questions, and directed individuals to desired locations to improve team efficiency
Customer Service Adjuster
Stifel
02.2022 - 08.2022
- Submitted claims and started the damage appraisal process to make the claims process easier for policyholders
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Verified and updated customer contact information in [Software] to build and maintain an accurate customer database
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
Call Representative
Infocision Management Corporation
07.2021 - 12.2021
- Consistently provided excellent customer service, resulting in a customer satisfaction rating of [Number]%
- Consulted with outside [Type] parties to resolve discrepancies and create effective solutions
- Resolved [Type] issues over the phone with [Number] customers on a daily basis
- Taught new employees about the company's operations, policies, and services
Fraud Prevention Specialist
GC Services LP
01.2021 - 05.2021
- Solved [Type] issues, improved operations, and provided excellent customer service
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity
- Looked at a lot of data to see if there were any fraud patterns or anomalies
- Worked with team members to discuss fraud trends and devise strategies to combat the problem
Associate
SMX Staffing
01.2020 - 02.2020
- Was able to provide services quickly and with a high level of accuracy
- Keep track of inventory and keep the workplace tidy
Intern
MERS Goodwill Corporate HQ
06.2019 - 12.2019
- Took down messages, answered phone calls, and provided information
- Work as a clerical and administrative assistant
- Greeted incoming office visitors, answered questions, and directed individuals to desired locations to improve team efficiency
Education
High School -
Roosevelt High School
St. Louis, MO01.2019
Skills
- Financial recording
- Cold calling
- Customer needs assessment
- Legal Research
- Drafting [Document]
- Electronic database research
- Contracts
- Proofreading
- Budgets
- Data entry
- Team management
- Relationship development
- Process improvement
- First Aid/CPR
- Problem resolution
- Sorting and labeling
- MS Office
- Database management
- Customer service
- [Type] equipment
- Word processing
- Organization
- Supervision
- Dispute resolution
- Fraud detection
- Team building
- Effective communication
- Types of fraud
- Outstanding social skills
- Monitoring outcomes
- Systems Analysis
- Strong collaborator
- Computer proficient
- Identifying problems
- Advising
- Self-contained classroom
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Dressing assistance
- Light housekeeping
- First aid and safety
- Mobility support
- Care plan management
- Client documentation
- Documentation
- Behavioral support
- Home safety assessments
- Care plan assessment
- Medication organization
Timeline
Cashier
Follett Bookstore
07.2024 - 11.2024
Home Health Aide
ElaraCare
03.2024 - Current
Warehouse Worker
FedEx
01.2024 - 07.2024
Data Entry
Stivers
12.2022 - 01.2023
Intern
MERS Goodwill Corporate HQ
09.2022 - 12.2022
Customer Service Adjuster
Stifel
02.2022 - 08.2022
Call Representative
Infocision Management Corporation
07.2021 - 12.2021
Fraud Prevention Specialist
GC Services LP
01.2021 - 05.2021
Associate
SMX Staffing
01.2020 - 02.2020
Intern
MERS Goodwill Corporate HQ
06.2019 - 12.2019
High School -
Roosevelt High School
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